The 24-Hour Mercedes-Benz Roadside Assistance Program is here for you – from replacing a flat tire, jump-starting a dead battery or providing a few gallons of fuel should you run out. Contact us via phone or the mobile app. If your vehicle has mbrace, push the "wrench" button and Mercedes-Benz personnel will be dispatched to your location at no charge.
Should your vehicle experience a mechanical issue or be involved in an accident, Mercedes-Benz Roadside Assistance will arrange for a tow to the nearest authorized Mercedes-Benz dealer at no charge for all eligible Mercedes-Benz vehicles. In the event of an accident, Mercedes-Benz Certified Collision Centers ensure that your vehicle is repaired using only Genuine Mercedes-Benz Parts. A complete list of Mercedes-Benz Certified Collision Centers can be found at www.mbcollisioncenters.com. In certain situations, additional charges may apply.
If your Mercedes-Benz is still under warranty, Trip Interruption provides reimbursement to help defray your documented expenses for accommodations, meals, and related travel expenses, under these conditions:
A Mercedes-Benz dealer will reimburse you up to $300 per night* for documented actual lodging, food and related travel expenses, for a maximum of three consecutive nights from your vehicle's initial disablement.
*All Trip Interruption claims and documentation must be presented to and approved by an authorized Mercedes-Benz dealership. Please see the service department at your local dealer for details.
Due to the variety of special tools, parts and diagnostic equipment that are required to repair Mercedes-Benz vehicles, there are limitations as to what can be repaired by a technician in a roadside environment. If your Mercedes-Benz requires more than the complimentary services offered, we will then dispatch a qualified Mercedes-Benz technician to perform on-site service or arrange to have your vehicle towed to the nearest authorized Mercedes-Benz dealership.
In the event a technician is called upon for repairs beyond the complimentary services, and the repair is not covered under any Mercedes-Benz warranty or a warranty determination cannot be made at that time, service labor and parts charges may be assessed. Please note that the service technician cannot determine whether a particular repair at the breakdown site is covered by warranty; therefore, dealership personnel will provide the appropriate refund in qualifying cases.