The service experience is usually smooth and efficient. This time the service clerk, a young woman, was not as helpful and friendly as in the past. Moreover, the new policy of charging for the loaner is petty and short-sighted. A very capable and experienced non-dealer repair shop quoted more than $450 less for just one of the repairs. This higher billing more than offsets the cost of the loaners. Generally satisfied with the experience but less than before.
Service was great I dropped off my vehicle a day earlier than scheduled and by the end of the day I received a call from my advisor that he had a couple of cancellations and he was able to have someone work on it. I would definitely recommend this dealership.
Rich always takes good care of me and provides great service. He is great to work with.
I needed a piece of chrome replaced on the front bumper along with a couple of wheel well rivets. Mark in the service department had the work scheduled and completed in a very professional manner. I could not have had better service. Thank you.
Once again Steve and team have provided great professional service from courteous and accurate communications to thorough and unequalled technical and mechanical service. I always drive away with confidence in them.
natasha was, well, perfect. knows what she is talking about, answered all my questions with more information which is perfect. a very nice young woman , a pleasure to work with. give her a raise, thanks , vike
Quick and great service. The waiting room was very comfortable for my quick one hour wait. Evan, my service advisor, explained everything to me when it was finished. It was an overall good experience.
Mark has always done a great job, very attentive and knowledgeable. Service desk and personal as well.
Thanks so much to Greg Ash who took such great care of me through this transaction. I shopped many dealers before deciding to put my trust in Greg. So glad I did.
Evan Stark took great care of my car again. I am and will be a repeat customer.
My service advisor Mark Schofield always takes care of my needs and treats me as a valued customer. I don't care what I need he makes sure its taken care. I can always count on him to do a great job and very have to worry about anything.
Ten years of consistently great service on 3 vehicles.
I’m always grateful to enjoy the service of Evan Stark and Jill Slecta! They are commensurate professionals who always are informative and make me feel welcome. The service is always exemplary. I’ll always return to Mercedes Tucson!
Great place to purchase or have your Mercedes serviced. Excellent staff, and service department!
The "MAN" Tom Chance made the extra effort to ensure that my wife who has a visual disability was comfortable on her maiden voyage in the c300 cabriolet. His caring made all the difference in the world. With people that care anything is possible. Thank You
Brought in my 2014 E350 for minor tune up and Mark Schofield took care of me as always, including getting a small part put on. Enjoyed the coffee and snack knowing that professionals are taking care of my car.
Evan Stark always informs me of possible repairs, following the mechanics evaluation calls with options and time required to repair great service
Rich Van Sickle does a great job. It is a pleasure dealing with him.
Awesome service and my service advisor Mark Schofield always takes care of my needs. I would rate both as excellent!
Mark Schofield my service advisor for 5 years provided exceptional service by identifying my service requirements and ensuring they were met. He also provided recommendations to ensure my Mercedes functions at peak performance.
The emergency break light assembly had to be replaced. A wk after the part arrived, I had an appt due to your busy sked. It was Monday (10:25AM) . All the loaners were taken. Was advised call to Enterprise so I could have a car as the service might take 2 hrs. However, I was given priority treatment and only waited an hr+. Didn’t have to wait for a rental (2 pp ahead of me). Was able to get out & do a lot of Xmas shopping in good weather before the chill set in and attractive Veteran’s Day pricing on the 12th. Given the VIP treatment...David Layton greeting me as I came in and Scott Perkins (Mgr) came outside to bid me farewell as I departed. Scott didn’t charge me for the Labor & part due to some problems I had discussed w/him when the car had an extensive annual inspection in early Oct. Very good comp car wash as well. Thank you!
As always, Eva
The Chapman Mercedes Benz service is always excellent!? Only this is the first time I paid for them to find out what is wrong with my car. I don’t think I have done this ever before. But everything they do service wise or cleaning the car is wonderful! Neelam Sethi??
Got "engine" icon...with NO associated words...on my tachometer cluster. Problem found out to be "gas cap was not securely fastened." I had no idea that was the problem and caused the "engine" icon to display. If there had been words showing next to the "engine icon", e.g. "gas cap", i would have checked the gas cap located under the door on the right rear side of my vehicle. there were no such words. i suggest that as a fix for future Mercedes vehicles.
Checking in for my service appointment went very smoothly and I was on my way with a loaner very promptly. My service adviser made contact late in the afternoon with, "your car is okay but we haven't started the work yet". He went on to detail the fire in the service bay, the sprinkler system damage and the resulting service back-up. Yikes. He said he would call tomorrow morning with a status update, which he did. Still was unsure as to when they would be able to start the couple minor issues with my vehicle, but made the effort to keep me posted. That was appreciated. Got a call the following day, shortly after noon, they had finished the software updates and my vehicle was ready. Under the trying circumstances caused by the fire, I think my service adviser handled the situation in a very calm and professional manner. Other than the extra day my car was tied up the dealership performed very well and probably deserved an excellent rating. They'll definitely get the opportunity to service my vehicle in the future and I think the excellent rating will definitely be earned at that time. My vehicle was excellently detailed when I picked the vehicle up.
Once again Mark Schofield and the Service team did an outstanding job on our 2914 SLK! Keep up the great work!
Evan was going to charge me $484.53 for this service when I was in the 2nd yr of a pd contract. Was outside p/u the loaner when he came out to verify my phone ctc. Was able to use key given to me to get into another MB same color close to mine when I came out of a credit union getting into the wrong car! Loaner close to it.
Have always had excellent service from Mark Thorough job, delivered as promised.
Great service experience as always.
Steve at Chapman Mercedes is always a delight to work with. He kept us informed on when to expect our vehicle. always pleasant
Rich Van Sickle, Service Advisor, makes the yearly service so easy. Very nice to work with such a professional!
Mark Scofield a excellent job in ensuring my requirements were met. He's been my service for 5 years and has never failed to do an excellent/outstanding taking care of my requirements. On time an attention to detail is how Mark has taken care of my Vehicle
Great service. Great service manager (Rich) , for 10 years, now.
I would like to express my appreciation for the fast quality service I received during my recent visit. A special thanks to my Service Advisor Evan Stark who always gives me very professional advice for serving my automobile. Thank you for a great job, H. Stanisch
Mark and the service guys did a Great Job...quick and easy!
Rich Van Sickle is always tops when it comes to a first class service advisor!
Rapid and professional plus courteous service - Rich Van Sickle rated a 10/10
MBZ of Tucson is wonderful dealer for service and new car purchase. Been a customer for 11 years and always completely pleased. Service adviser, Steve Schumacher is attentive and communicates as work progresses.
Rich Van Sickle is absolutely the best ... we are on our 2nd Mercedes ... Rich is the reason ... please get someone trained to be like Rich before he retires .
That is the term to describe the assistance provided by Evan Stark with the servicing of our 2009 Mercedes-Benz C300 Sport Sedan on 3 OCT 2018.. Everything went like clockwork from the time I dropped off the car until the time I returned the Courtesy Vehicle and picked up my completely serviced and newly washed car. Evan had everything covered and that is the main reason we always take our MBs to Chapman for even the most minor of maintenance and repair needs. Evan is AMAZING, and should be complimented and recognized by his supervisors for his outstanding performance.
Evan Stark is extremely helpful and a great service advisor. Great job. Alex
As always, OUTSTANDING customer care, service, and support from Steve Shumaker and the entire Mercedes-Benz staff. My family and I have been going here for years and have NEVER had a bad experience. Special shout out on this particular visit to Cody in Sales for his approachability and salesmanship.
As always Mark took care of me in the best possible manner. I was scheduled in to meet my outside appointment needs and got the work completed in time to make the other appointment. I recommend Mark and Chapman to all my friends. Good customer service.
Rich VanSickle handled the service appointment in an extremely professional manner and I was completely satisfied with results. Arranged for a loaner car and my car was completed by the end of the day. All in all, a 5 STAR experience (which I have come to expect fro M-B of Tucson)
Good timely job done when promised Thanks for the loaner Evan is the best
Service was performed on this vehicle and, due to the mileage, several factors were considered for the age of the vehicle. Mark outlined the recommended repairs which were approved and completed. The only problem I had with the service was the brakes were slightly low on the pedal and felt a little spongy. I called Mark and he scheduled some time to bring the car in on 9/17. Mark is the best.
Although the replacement of the auxiliary battery took longer than I was initially informed, the job was done right! Car returned in perfect condition.
Great job. Had a complimentary checkup, oil change, tire replacement and a world class detailing job. Car looked better than the day I bought I. Two service advisors worked with me as the first, Steve went on vacation before the job was finished. Then Rich helped me when I picked the car up. Both were very professional. Good job.
Mark Schoefield continues to impress by keeping track of matters and following promptly with you. He anticipates issues and over communicates which is positive for sure. Thanks.
Mark is always a pleasure to work with.
Just had my 2016 GL550 in for service for the first time at Mercedes of Tucson. Evan Stark was my advisor. Since this is my first Mercedes, I had many questions. Evan was patient and knowledgeable and answered all of my questions. The service was fast and efficient. Great experience!
My wife and I had a wonderful experience when we came in to look at a certified pre-owned Mercedes. Lamont was very personable and was the reason we were so pleased. He was with us through the whole process and the last person we saw. He showed us the car and answered all our questions. He worked to get us a good price, and, even though we weren't ready to buy that day, he gave us an offer and other paperwork to take home. After a few days of looking around, Lamont checked back with us to see how we were doing. We were ready to buy and made an appointment. Lamont answered our additional questions as we proceded with the purchase. We felt we were treated as cordially as if buying a new car. After they detailed the car and presented us with unexpected gifts, we were taken to the car where Lisa explained how all the features and buttons worked. She was extremely impressive in her delivery. This is one place in which we would be happy to return. Once again, we would like to thank everyone for such an excellent experience. Sincerely, Richard and Elizabeth Harper
My service guy is Steve Schumaker and he awesome. He went over everything and even did the recall items. There was a loner car just like my car so I didn't to wait. Thank you Steve
Talk about a credit to a company. Steve listens to your concerns and makes sure things are done correctly and on a timely basis. Does a great job of keeping you informed.
My experience during my recent visit at your service department far exceeded my expectations. Scott Perkins and his outstanding service team diagnosed and repaired my car in a very professional fashion. Again, my thanks and gratitude to the entire team and particularly to Scott Perkins for his good will and personalized attention. I am proud to be a customer of your outstanding dealership. Best regards, Hansgeorg Statisch
Evan Stark is a real pro, he made the visit a real pleasure.
Always the Best! Mark worked with my constraints and got me in and out conveniently. Great job too! I tell everyone about your service organization.
And I don't mean darn. My neighborhood is having trouble with pack rats. Steve located the problem and very reasonably repaired what the rats had eaten while I was on vacation.
Had this service done and had new brakes installed along with a transmission service. The work was done on time, the loaner car was outstanding. Our 12 year old CLK 350 runs and looks like new. Steve was his usual professional self and the treats were nice as well!
Allan Pollack (Sales) and Evan Stark (Service) are worth their weight in gold.
Having experienced terrible road noise on Tucson Streets I asked my service adviser Rich, to please have someone check out what could be done to eliminate the irratating sound. Sure enough, when I got the car back I immediately drove it over the same terrible roadway as I described to Rich and BINGO!!!!!!!!!! no noise. The techie who did the diagnosis was obviously great. Again a Big thank you for the level of service I received; and thank you for the complimentary use of a New car.
As I try to condense my feelings about Mercedes Benz of Tucson the only single word that I can think of is, "Family". They have truly succeeded in creating a business, under John Hornbeck's leadership, that embodies what many of us in business strive for: The Complete Package. I'm a lifer with MBT...!
Rich, Was very informative and responsice to our needs.
Lance was my sales person and has been very attentive. He answered all of my questions.
Service writer Mr. VanSickle is one of the best I've come across in 60 years of car owners. Car was ready on time and work was perfect.
Rich Van Sickle and all the others I interacted with at MB of Tucson went above and beyond to help diagnose, then fix a tricky electrical problem with the steering lock. On the other hand, I expected nothing less because this is always the outcome when I interact with anyone at the dealership. One of the true marks of success in any business is hiring the right people. From John Hornbeck on down, the hallmark of MB of Tucson is the "right people!" Thanks.
My 300TD has almost 400,000 miles... and 31 years and Evan and Ken keep me on the road..... What magicians !!! GLM
All of your employees were very pleasant, helpful, always friendly but Lamont Morrison, our salesman, was excellent. He was so pleasant to work with, never pushy, always friendly, very helpful, always answered the questions. He has a great personality & Mercedes Benz is lucky to have him.
The service I've received at MB of Tucson is excellent, Mark does a tremendous job, I totally recommend MB of Tucson to anyone who is looking for service on their vehicle.
Mr. VanSickle is the best service writer/agent that I've ever experienced. Better than excellent - Superior.
Getting so used to the great service and the counsel of my service advisor, Marc Schofield, it's hard to find words other than I am a Happy Camper!
As usual, services were performed in the tradition and quality of the Mercedes name and brand. I expect nothing less.
It looks good and drives great after being at Mercedes Chapman. Thank you Evan. It is 17 years old and you have kept it in good condition all these years. Thank you
Great service. Experience was pleasant albeit expensive.
Mike, Bryan and Lisa, and Greg Ash--all super people! Your service department is terrific and that is why we wanted to keep the business local. This is my 3rd MB purchase, 1st at MB Tucson...you are superior to Park Place, Dallas and Westminster CO because of your 'personal touch' the sales staff offer! After we save up...we'll be back to purchase again. Keep the classic customer service, thanks!
In and out in less than the promised 1 hour. Everything fine. No way to beat that!!
Great treatment during my initial service. Mark went above and beyond researching the seat cooling system, which is really quite complicated and bizarre. The after service detailing was also exceptional. Well done!
Had the ml detailed looked like new great job
A wonderful fix on my old 1987 MBZ got me back on the road the next day...... Your mechanics are Number One.. Thanks.. GM
Tom Chance is the best that's for sure!!!
As always excellent service. I which the gift shop had more.
Actually, 3 miles was the test drive distance after repairs were completed :-) My newly purchased AMG SLS was purchased out of state. I had Mercedes of Tucson conduct a thorough inspection, and a small oil leak was identified. My thanks to Scott Perkins for working with the out of state dealership to get repairs taken care of. Rich VanSickle is a great service advisor, keeping me informed and always responsive to my requests. It’s good to know I can take my cars to these guys and trust them - that’s the best recommendation I ever give.
As usual, Rich VanSickle in Mercedes service did a great job.. prompt scheduling, timely and excellent service and complete explanation of work performed. Doug Hunt
Allen was great to work with and we will certainly recommend him. Cody was very helpful. He went over many aspects of our new Mercedes. However, we were EXTREMELY disappointed in the $145 fee for AIR TOP OFF, as well as the $185 fee for a vehicle Theft Protection program. Neither of which was discussed with us before we sign the papers. I would have hoped that someone would have discussed it with us beforehand.
Steve Shumaker has been our service advisor for eight years and has always been off the charts great. His professionalism and personality make it a pleasure to deal with him.
Great service! Mark, our service advisor, is the best!
New vehicle...only 1,225 miles. Flat tire...running on spare. Went in to MB of Tucson to have left-front flat tire repaired and reinstalled; or get new tire installed. Found out that MB of Tucson does not trouble-shoot why tire went flat, let alone repair tires. It only sells new tires. I elected to purchase a new tire...but wanted to keep the "old" flat tire. Cost = $315. Then took "old" flat tire to the Davis-Monthan AFB "Car-Care Center". It found the reason for the flat tire in 10 seconds and then repaired the "old" tire in another 60 seconds. Cost $27. Now I have a "new" unmounted, spare tire with only 1,225 miles on it. I wish MB of Tucson would inspect "almost brand new tires" to determine what caused a tire to go flat, then repair it if "repairable", reinstall it on the wheel, balance, and remount on car vice putting customer in position to purchase a new tire right then and there or take car to another tire dealer who would troubleshoot "flat" tire, repair, and replace on vehicle.
The Service has been for several years that we have been Mercedes owners the best lead by the super service advisor Mark Schofield..
When you are the best..., what's left to say?!!?!?!
as always, excellent service at Mercedes-Benz of Tucson. Mark is a great guy and does a great job
Very professional and courteous
MB always comes through in positively fixing my auto to a better condition than when I took it in for repair. Rich Van Sickle has always communicated readily with me; he is very efficient , personable and great to work with.
Very prompt, courteous, and efficient. A pleasant experience
Hi My wife and I had our two vehicles serviced at Tucson yesterday. The service was excellent and the support provided by Rich exemplary
Evan Stark has been our Mercedes Benz Service Advisor for many years (we have 2 MBs). I took my car in on Thursday, 24 May 2018 for a brake job and told Evan that we were going to be driving to Colorado in early June and asked him to check battery, tires, etc. for the trip. He provided me with a new (500mile) loaner, which came in very handy since he and his techs discovered that I also needed a new battery, 4 new tires, wheel alignment, and new rear brake pads. However, in spite of the fact that I requested Michelin Tires, which he had to order since you do not carry, he managed to get the job done by Friday afternoon, and I picked the car up on Saturday morning. That is what I would call OUTSTANDING Service, which we have experienced with Evan throughout the years. He should be recognized for his 17 years of service at your dealership and has our vote for Employee of the Year, if you have such a recognition.
Excellent- a 10 rating provided by Natasha NATASHA WAS OUTSTANDING, AWESOME, EXCELLENT, KNOWLEDGEABLE ON EVERY ASPECT OF THE GLC 300, SHE WAS UNBELIEVABLE N HELPING US GET THE CAR WE WANTED, SHE GOES ABOVE N BEYOND WHAT IS CALL FOR HER TO DO, SHE IS CARING , I CAN NOT SAY ENOUGH ABOUT HER. I WISH ALL CAR SALES PERSONS WERE LIKE HER. SHE IS A EXCELLENT CLOSER.
As usual, service was great. Mark accommodated me last minute. He been my advisor for quite some time. Has always been responsive.