Reviews Mercedes-Benz of Tucson

Avg. Rating:
(136 Reviews)

Excellent service as usual

Ron Smeltzer
great service

Each time we bring the car in for service,Rich makes sure everything is done correctly. He keeps us informed of the progress of the repair

Michael Renner


Oscar Ramirez
GLS 450 purchase

Excellent service, very friendly and relaxed atmosphere. Our sales rep (Patrick McCoy and Tamara Criswell) made the experience worthwhile. 100% recommendations for anyone looking for a Mercedes.

Tam Nguyen
Mark Schofield

As always Mark came through for us on the scheduling and repair.

Mark is the best!

No one likes to have to have their car serviced, but Mark has consistently provided exceptional service and advice every time I've brought my car in for scheduled and non-scheduled service. He's gone out of his way to be informative, helpful, and above all, he's always been honest and trustworthy. And that's something that you earn.

Kathy Wilson
Good Service Experience

I enjoyed the expertise of the Service Advisor. He was thorough, friendly and efficient

Laurie Kardish
Service visit

Rich was very friendly and helpful.

Ray Rosenbach
Rich always does a great job

I am always pleased with the way Rich cares for my car. He has been servicing my car for 5 years. He is always perect

Michael Renner
Consistently great service

I have been a customer with this dealership. I always get great service

michael Renner

This was our 5th Mercedes that we have purchased from Chapman and the 3rd from Natasha. We at first considered a CPO GLC and as always Natasha was over the top in helping us. In knowing what we wanted Natasha showed us several new GLC's and went over all the details. Natasha made it was an easy decision and we drove off in a beautiful new GLC. Natasha is an outstanding sales person than bent over backwards to help us and again made the entire process an extremely pleasant process.

James Sprecher


Service A

New drop off and wait filled with new experience. No longer luxury treatment. The promised wait time is likely to be extended if anything is discovered like recall items. Must work well for management to stack up pressure on service personal to get people in and out plus have customers wait instead of loaner for short turn around services. New and less luxury life is taking over. Guess we get used to it as long as Mercedes keeps delivering great well manufactured automobiles. I have owned Mercedes from G-500 to 450SL everything in between. Quality went down once. Please do not let it happen again and I will endure the 2 plus hot waif or get a ride to help with your overhead.

James Gray

Service A and as always Mark was helpful and informative. Service was done quickly and everyone is friendly.

Anything but a "B" service

Our vehicle required a B service according to the message on the dashboard but the service provided to us was anything but a "B" or lower. It was an A+ by any measurement tool. The car was promised to be completed about 3:30 and I was in the driver's seat leaving the dealership at 3:31 after having paid the bill which was within $4 of the estimated cost of the service. It can't get much better than that.

Stuart Katz
Patient and courteous

Norm was most courteous from the minute I walked in the door until 24 hours later when I drove home a new car. I know I will be calling him in the future to explain all the bells and whistles, and also Brandon Gates who did the concierge once over before I left the dealership. Everyone there was definitely friendly and it was a good experience.

Gloria Zlaket

Had my wife’s SLK in for service in Tucson. Mark Schofield was outstanding ! He explained what services the car needed & the cost. Service was completed as quickly as possible!

Gary Johnson
Loaner fee not well considered.

Good service as always, and Mark is a pleasure to work with. When he told me, however, that future visits will require a $25 fee for loaners soured the whole experience. Awareness of this fee will seriously impact my future brand selection, as my wife’s Lexus dealership will continue to provide 5 star customer service WITHOUT a rental fee for loaners. Come on Chapman, this is a Mercedes dealership, not Chevy. Very disappointed!

Michael Hawkins
Outstanding serves

Provider provided outstanding servers and knew what had to be done

Aldo Cattera
Outstanding job

My Service Advisor did an outstanding job and took care of all my needs. However, whoever cleaned my car forgot to swipe of the driver's floor mat and if he/she did it, it would have been a prefect job!

Rene Vasquez
Excellent service!!!!

Can't thank Mr. Norm Azizi enough!! What an honest gentleman!!

Virginia Jensen
Great service!

Thank you for taking great care of our vehicle.

Aidea Sluyter
Scheduled Service

Mark, my advisor took great care of getting my car serviced while waiting. The car is working like new. Great job Mark

Manjit S Chopra

Great salesman great service

Superior Service

As always, service was exceptional and delivered as promised. We miss Evan; however, David is terrific !!! and fills the shoes very well!

Good salesman

Adrian Schumacher was very patient and informative with us. Ours was a rather complicated deal, with a trade-in, and much negotiating took place. We are pleased with the result, and would recommend Adrian to anyone.

Sally Peterson-Falzone
Brake maintenance

Great service and experience. Knowledgeable service manager and friendly employees.

W. Santos
excellent service

My service representative, Steve, is the BEST!!! Great guy and always on top of things!

Keli Ann Lawton

I stopped in just to get an idea of pricing. I was looking at toytas but was really impressed with Patric McCoy. He was not pushy at all and convinced me to buy a Mercedes. I couldn’t be happier. It’s a dream car. Thanks Patrick

Kenn morton

He’s the very best. Always pleasant to be around and gives it to you straight. Steve has been my service advisor for the last 5 years. Because of him I’m their.

Wes Dawson
Always a pleasure.

The service rep was attentive and informative. The work was done and the car returned clean.

Thomas P. Sylvester
Super Service

The service performed was excellent and the service advisor, Rich, was his usual superb self. The only reason I rated it lower than a 5 was because the text messaging about the status and cost of the repair never reached me. I did discuss that with Rich. I have a suggestion as well that will assist customers in the future who do not have a 2018 or 2019 vehicle with the digital dashboard. The staff providing the loaner cars should offer to provide a brief overview of the dashboard and how a new driver might opt to change screens, see various parts of how the car is functioning, etc. (also a great sales tool). I could not figure out how to switch the view I was seeing in front of the driver so that I might see the tachometer, etc. I did figure out how to pair my phone with the car.

Stuart Katz

Rich did an outstanding job of getting me in and out with minimal fuss, as always.

Very pleased with my first service experience at T

Rich is a great service representative. He logged in my service policy from my former Mercedes dealer. I am pleased.

Bill Ims
Excellent customer service

I had the pleasure of dealing with Bruce Canterbury when purchasing a used Mercedes Benz. He provided quick follow ups and responses from beginning to end of our transaction. He is very friendly and informative, and I highly recommend him.

Maria Tagle

Rick is good

Steve Coupland

Took my car in for service. Very pleased with everyone I had to interface with. Kind, Helpful, Friendly and Fast service. The lounge was clean, comfortable, well lite and coffee, tea and little goodies to eat provided. GREAT JOB

G Growl
Service Visit

Car was received and promptly moved into service. Work was completed in the scheduled time frame. Employees were courteous and professional.

Mike Hunter

Had quick need for servicing, unreliable starting. David Layton got me in found I needed new battery replaced it quickly. I was very pleased with responiveness

Robert Sauvage
Mark S service manager

Mark S. is an outstanding service manager. His knowledge of the system on the MB Type and Model is outstanding. I highly recommend Mark S. as your service manager.

P Cook

Love Rich VanSickle

Carter Dick
engine light on

Mr Steve shumaker fix the problem and has always provided outstanding service to me and my wife we both have Mercedes

Robert Kingsley
Amazing Service Once Again!

I can not say how much we appreciate our service advisor Steve. He has not only taken great care of our vehicles he has taken great care of us. He has always made sure all our service needs from Oil Changes, New Tires or mechanical issues were resolved timely and cost effectively. We wish we could have all our other non Mercedes vehicles serviced and repaired at Mercedes Benz of Tucson.

Jim Snodgrass
New Car Purchase

After literally walking away unhurt from a near head on collision that totaled my 2018 300 GLC, I was provided great service and comfort by Tom and Brian at Chapman Mercedes in Tucson. I am now driving a new replacement. Mercedes crash technology is the best.

James Gray
Great service

Rich is an outstanding service advisor.

Chuck Kennedy
First Rate service and personal attention

Rich and Scott always provide attentive, detail-oriented service with a friendly and professional manner - always nice to work with you folks!

Phillip Esser
Excellent Review

Mark, my service advisor, provides exceptional service.

Howard Chorost
Great service!

Jill Slecta and David Layton continue to distinguish themselves as the commensurate service providing professionals!

Chris Walker
Great service

I'm always impressed with the great service they provide. Since Evan Stark is cutting back his time I worked with David Layton. They serviced our motorhome again. Friendly, helpful and competent staff!

Palmer Evans, MD
Mark S. service manager

Mark S. is an outstanding service manager. Fully understands the MB Models and the use of extended warranty services. I have full trust and faith in Mark's abilities to provide outstanding services at all times. Highly recommended MB Service Manager. Thank You Mark....

Paul Cook

Work done fast, employees courtious and efficient.

Gary Menzemer
Purchase Experience Superb

From ordering to delivery, my recent purchase of an E450 was superb. Tom Chance was available for any question(s) I had about my built, the status of the vehicle through production, and timely shipment of the vehicle. Tom's estimates were right on target. Delivery of the vehicle at the dealership went very smoothly, thanks to Tom and other members of the dealership's staff. I highly recommend this dealership to anyone interested in a new Mercedes-Benz.

David Shirley

Patrick made our car buying experience go seamless. Never has car buying been so easy. Patrick was very knowledgeable and friendly. We have been a Ford family for over 20 years and was excited to buy our first Mercedes with Patrick.

Friendly Staff and Great Support Too

My sales associate had the vehicle ready for me to inspect and drive at the requested time although I had only just made the appointment late the night before. Adrian was eager to get me behind the wheel and I was only too happy to discover why! He explained everything about the vehicle in great detail which impressed me thoroughly knowing he had little time to prepare for me so his knowledge was true. Everyone I met asked how I was doing and offered to help me in any way in spite of the fact that Adrian was making the sale. All went well thanks to Adrian and Jarret's added assistance. I must say I can't remember having a better day buying a vehicle!

Dennis D. Dixon

great service with Rich

paul faust
Very fast service, great service advisor

Steve is an excellent service advisor! He knows what warranties apply to my car and what each type of service entails. I made an appointment for an A-5 service, but I was also having a problem with the garage door buttons on my rear view mirror. Steve knew instantly that that part was under warranty, and he estimated a delivery time when I can get it installed. Steve is always pleasant and accommodating. The A-5 service was completed in a more than timely way. It's always pleasant to be at the dealership.

Janet Spadora
B Service

I was scheduled for a B service, but when I got to the Dearlership they had scheduled me for an A service. The time element went from one and one half hour to 4 hours. I was was surprised and yet I understood. I also had scheduled with the B service a notation to the service department that my engine light was on and that needed checking. So consequently, I was at the Dealership from 11:00 am until 5:00 pm. It was a very long day, and I had to drive 1 hour from my home in Green Valley, Arizona to Tucson, Arizona. The gentleman who helped me was David Layton. Mr. Layton was very kind and helped me get through this long day without any problems. I truly appreciate that Mr. Layton made the day not a total loss. Thank you Mr. Layton.

Michelle M. Robinson


W. Santos

I thought Steve Schumann was outstanding as well as Rich. Jill pattison was rude and unprofessional.

John howe
Superior Service

Steve Shumaker did an excellent job. Got me in and out as promised. Made sure I was taken care ASAP due to my lengthy drive to dealership. Natasha Rogerson deserves 5 stars also. Natasha has gone way above and beyond making sure I better understand the C-300 I bought due to my total disappointment in the car. Thx Nataska

Phil Schutte
Excellent, but

The service experience is usually smooth and efficient. This time the service clerk, a young woman, was not as helpful and friendly as in the past. Moreover, the new policy of charging for the loaner is petty and short-sighted. A very capable and experienced non-dealer repair shop quoted more than $450 less for just one of the repairs. This higher billing more than offsets the cost of the loaners. Generally satisfied with the experience but less than before.

Great service

Service was great I dropped off my vehicle a day earlier than scheduled and by the end of the day I received a call from my advisor that he had a couple of cancellations and he was able to have someone work on it. I would definitely recommend this dealership.

Recent Service

Rich always takes good care of me and provides great service. He is great to work with.

Service review

I needed a piece of chrome replaced on the front bumper along with a couple of wheel well rivets. Mark in the service department had the work scheduled and completed in a very professional manner. I could not have had better service. Thank you.

Brian Nolting


Colleen Bakewell
Great service. True to word

Once again Steve and team have provided great professional service from courteous and accurate communications to thorough and unequalled technical and mechanical service. I always drive away with confidence in them.

Paul petrocci
purchase of 2016 glc

natasha was, well, perfect. knows what she is talking about, answered all my questions with more information which is perfect. a very nice young woman , a pleasure to work with. give her a raise, thanks , vike

vike hager
Service visit

Quick and great service. The waiting room was very comfortable for my quick one hour wait. Evan, my service advisor, explained everything to me when it was finished. It was an overall good experience.

William Palm
Great Job as always.

Mark has always done a great job, very attentive and knowledgeable. Service desk and personal as well.

frank calixtro
Great care. Aggressive pricing

Thanks so much to Greg Ash who took such great care of me through this transaction. I shopped many dealers before deciding to put my trust in Greg. So glad I did.

Jim Jacobs
Great Job

Evan Stark took great care of my car again. I am and will be a repeat customer.

Jim Fletcher

My service advisor Mark Schofield always takes care of my needs and treats me as a valued customer. I don't care what I need he makes sure its taken care. I can always count on him to do a great job and very have to worry about anything.

Rene Vasquez

Ten years of consistently great service on 3 vehicles.

George Knevht
Great Mercedes service!

I’m always grateful to enjoy the service of Evan Stark and Jill Slecta! They are commensurate professionals who always are informative and make me feel welcome. The service is always exemplary. I’ll always return to Mercedes Tucson!

Chris Walker
Great Service as always!

Great place to purchase or have your Mercedes serviced. Excellent staff, and service department!

Steve G.

The "MAN" Tom Chance made the extra effort to ensure that my wife who has a visual disability was comfortable on her maiden voyage in the c300 cabriolet. His caring made all the difference in the world. With people that care anything is possible. Thank You

stephen sptizer

Brought in my 2014 E350 for minor tune up and Mark Schofield took care of me as always, including getting a small part put on. Enjoyed the coffee and snack knowing that professionals are taking care of my car.



Gabriel Tapia
service 11/28/2018

Evan Stark always informs me of possible repairs, following the mechanics evaluation calls with options and time required to repair great service

Russell Weed
Service advisor

Rich Van Sickle does a great job. It is a pleasure dealing with him.

Carol pilmar
Absolutely Great

Awesome service and my service advisor Mark Schofield always takes care of my needs. I would rate both as excellent!

Rene Vasquez
Exceptional Service

Mark Schofield my service advisor for 5 years provided exceptional service by identifying my service requirements and ensuring they were met. He also provided recommendations to ensure my Mercedes functions at peak performance.

Aldo Cattera
Service Dept.

The emergency break light assembly had to be replaced. A wk after the part arrived, I had an appt due to your busy sked. It was Monday (10:25AM) . All the loaners were taken. Was advised call to Enterprise so I could have a car as the service might take 2 hrs. However, I was given priority treatment and only waited an hr+. Didn’t have to wait for a rental (2 pp ahead of me). Was able to get out & do a lot of Xmas shopping in good weather before the chill set in and attractive Veteran’s Day pricing on the 12th. Given the VIP treatment...David Layton greeting me as I came in and Scott Perkins (Mgr) came outside to bid me farewell as I departed. Scott didn’t charge me for the Labor & part due to some problems I had discussed w/him when the car had an extensive annual inspection in early Oct. Very good comp car wash as well. Thank you!

Judy Cavallon
Evan Stark in 2020

As always, Eva

Eric Kohler
S 550 Service

The Chapman Mercedes Benz service is always excellent!? Only this is the first time I paid for them to find out what is wrong with my car. I don’t think I have done this ever before. But everything they do service wise or cleaning the car is wonderful! Neelam Sethi??

Neelam Sethi
Maintenance Issue

Got "engine" icon...with NO associated words...on my tachometer cluster. Problem found out to be "gas cap was not securely fastened." I had no idea that was the problem and caused the "engine" icon to display. If there had been words showing next to the "engine icon", e.g. "gas cap", i would have checked the gas cap located under the door on the right rear side of my vehicle. there were no such words. i suggest that as a fix for future Mercedes vehicles.

Douglas Van Dorpe
Challenging Service Environment

Checking in for my service appointment went very smoothly and I was on my way with a loaner very promptly. My service adviser made contact late in the afternoon with, "your car is okay but we haven't started the work yet". He went on to detail the fire in the service bay, the sprinkler system damage and the resulting service back-up. Yikes. He said he would call tomorrow morning with a status update, which he did. Still was unsure as to when they would be able to start the couple minor issues with my vehicle, but made the effort to keep me posted. That was appreciated. Got a call the following day, shortly after noon, they had finished the software updates and my vehicle was ready. Under the trying circumstances caused by the fire, I think my service adviser handled the situation in a very calm and professional manner. Other than the extra day my car was tied up the dealership performed very well and probably deserved an excellent rating. They'll definitely get the opportunity to service my vehicle in the future and I think the excellent rating will definitely be earned at that time. My vehicle was excellently detailed when I picked the vehicle up.

John C Nelson

Once again Mark Schofield and the Service team did an outstanding job on our 2914 SLK! Keep up the great work!

Gary & Katie Johnson
Service Dept. Evan Stark

Evan was going to charge me $484.53 for this service when I was in the 2nd yr of a pd contract. Was outside p/u the loaner when he came out to verify my phone ctc. Was able to use key given to me to get into another MB same color close to mine when I came out of a credit union getting into the wrong car! Loaner close to it.

Judy Cavallon
Vehicle servicing

Have always had excellent service from Mark Thorough job, delivered as promised.

Robert Sauvage

Great service experience as always.

Art Swanson
Service call

Steve at Chapman Mercedes is always a delight to work with. He kept us informed on when to expect our vehicle. always pleasant

Denise Sigon
Satisfied with service again

Rich Van Sickle, Service Advisor, makes the yearly service so easy. Very nice to work with such a professional!


Mark Scofield a excellent job in ensuring my requirements were met. He's been my service for 5 years and has never failed to do an excellent/outstanding taking care of my requirements. On time an attention to detail is how Mark has taken care of my Vehicle

Aldo Cattera
Excellent as usual.

Great service. Great service manager (Rich) , for 10 years, now.

Recent Service

I would like to express my appreciation for the fast quality service I received during my recent visit. A special thanks to my Service Advisor Evan Stark who always gives me very professional advice for serving my automobile. Thank you for a great job, H. Stanisch

Hansgeorg Stanisch

Mark and the service guys did a Great Job...quick and easy!

Stephen Hood
Rich is tops!

Rich Van Sickle is always tops when it comes to a first class service advisor!

John Marks

Rapid and professional plus courteous service - Rich Van Sickle rated a 10/10

Lawrence Housman
Excellent service

MBZ of Tucson is wonderful dealer for service and new car purchase. Been a customer for 11 years and always completely pleased. Service adviser, Steve Schumacher is attentive and communicates as work progresses.

Ken Drucker