Reviews
Real easy process great experience!
Great work i wish more shops were like them.
My hats off to Shawn and the rest of the crew. Super professional.
Service Advisor, Kayla, took her time to understand my issues and kept me informed throughout the process on vehicle status. Very friendly and easy to deal with!
My Service Advisor (DAVID LAYTON) at your Tucson Mercedes dealership is THE BEST. He always keeps me well informed, he always listens to my concerns, and he always addresses my needs! Thank you, DAVID!
Seek ice was handled efficiently, in a pleasant and easy manner.
On time & expert service.
All went extremely well. English spoken and special help accommodating my mobility problems. Dave Layton is a most worthy successor to Evan Stark.
From the moment I arrived and was greeted by name, service was very efficient, courteous and professional. My service was performed very timely . The waiting time for service was minimal and I was made to feel very comfortable in the customer lounge. The washed and vacuumed vehicle was returned promptly to me.
I called around 10am on Saturday September 17. Spoke with Kayla. About a battery issue. I was there less than 2 hours. Problem solved!
David is great. Barron was the most helpful greeter I have had there. They both go above and beyond.
Thanks for a great experience at your dealership
Ramon Sanchez and Tech Tim Mckinlay both deserve five star rating. Both are excellent in their jobs ! Frank J Seifert dragoonaz@vtc.net
Mark, my service advisor, is always on top of things. The tech reported some issues with our tires and suspension. I was given a loaner car. The issues were resolved in a few hours.
David Layton and the Service Department ... were once again OUTSTANDING. The "road check" with a follow up complete detail makes my 2020 GLE350 4-Matic look and perform like new ... just off the showroom floor. Thank you. Charlie Waggoner
This Mercedes Benz facility is excellent. The people are friendly, professional, and always interested in the needs of the customer. I only gave it four stars because the service reminder light was either not reset or reset improperly. When we started the car the same afternoon after picking it up on Tuesday morning from Mercedes the service minder came on. The same was noted on Wednesday, Thursday and Friday. I called the service line at Mercedes and was advised to return it to Mercedes. I did, and in just a few minutes it was reset and I was back on the road. Having to take it back for what should have been done correctly the first time was a burden for me as I live more than 20 miles away from the dealer. If not for this, I would have gladly given it the full five stars. It is important to note that I have been taking this car to Mercedes for service since we bought it five years ago and this is the first time we have had any sort of problem. This is most certainly just an anomaly.
I'm definitely thankful for running flat tires on my MB, but when I called to ask if I could bring it in I was told I could leave it there and it would be fixed on Monday morning, I was calling on a Friday morning! When I asked for a courtesy vehicle, shot down again! I capitulated and just said I'd leave it and figure it out. When I arrived the check in desk told me to check with the Parts Dept to see if they had my tire in stock, if so, they could do it right then and there because it's an express service. Bing, bam, boom... tire was there and I was out in 2 hours! The only downside was that the person on the phone when I initially called didn't offer that. I was already planning on spending money on a rental car because the dealership couldn't really help me. But allow saved and I'm impressed by the MB Service Dept!
Jaime went over and above getting me into my Hyundai. Thanks so much!!
David was extremely helpful and professional, and the car was ready when expected.
Had a service question regarding my extended service warranty and quite by accident ended up with ( sales person) David he and advisor Kayla went above and beyond to check my warranty to make sure it covered the electrical issue I was experiencing with my car. Kayla provided ongoing great communication as it took several days to fix the issue. Thank you both
Lucky went above and beyond what would be expected. Appreciated his thoughtfulness.
Dave Layton provided me with outstanding service. The quality and care that your dealership provides is excellent!!
I was a drive-in...with no prior appointment...because I was passing by M-B of Tucson with my BlueTec. My Service Advisor SEAN ARRANDA took me on the spot. Very cordial, no hassles, promptly. I was done and out in about 1.5 hours. Easy to do business there. Had some great Starbucks coffee and a snack. Got caught up on the news with two great newspapers. That's all folks.
We were able to get our Sprinter in for a recall quickly. While there the Service techs brought to our attention that we were going to be due for maintenance soon. We were able to get this done as well eliminating having to return. They keep good track of our vehicle.
Excellent service as usual. Miserable Tucson and Pima County streets have not yet damaged day old tires.
I do look a lot. There’s so much to consider. I have, as we all have, had regrets. My only regret is that I’m not a Tucson resident to take full advantage of your dealerships assets. It was the best buying experience that I’ve ever had. David has a maturity that is a credit to his folks, and to the dealership. We are thankful for the memory of the experience which we will carry with us wherever we go in that remarkable vehicle. Greg Ash was equally accommodating in all ways as well, a gem for the dealership to be sure.
Henry was the best! He let me watch him because I like to know what is happening.
Kayla is an outstanding service advisor who provides 5 Star Service every time.
Alan was at his usual. Great personal knowledge and service
I received great service on my E350 and it was done in a timely fashion
We (my wife and i) informed the service rep that we were elderly and would appreciate our B service to be performed as quickly as possible. It was completed in 2.5 hrs, we were pleased and relieved that our wait time was minimal. thank you and and the service people for the consideration.
John and Allen were a pleasure to work with Process was friendly professional and efficient. Thanks
Had a battery failure. Lucky was very responsive, and oversaw the work very professionally. He is an asset to your team.
Waited over 8 months...Ivana was excellent. She communicated with me at least once a month to provide updates. She was very helpful and knowledgeable.
The sales manager ensured that me and my family were taken care of during and after the process. He displayed consistent concern on whether or not we were satisfied with our purchase and checked in with us after the purchase. Thanks for caring!
Driver seat belt not working and part of my van conversion was blocking the access to repair. At first, technicians suggested I go to local conversion shop to remove items (shelving and refrigerator) then come back for repair. I told them I was enrout out of state on trip so they kept at it and actually were able to remove and replace belt mechanism. They did a great job and I really appreciate their diligence.
Steve did a wonderful job helping me. Thanks very much.
Car brought in to MB of Tucson because of an electrical problem with the battery. Troubleshooting proved the 6-year old battery was kaput. New battery needed. My service advisor SHAWN ARANDA kept me advised during the whole process. SHAWN was great...proactive and polite throughout. I am happy to have SHAWN as my SA.
I arrived at my appointed time, met with Mark, my service advisor. He reviewed the service required with me. His quote was accurate. I picked up a loaner and was headed back home in 15 minutes.
My service tech Lucky did a great job getting my car done in one day, texting me with communications, and having the car ready to pick up! Thank you!
Great service and lovely place to wait. Able to get work done and not lose time while they take care of my car. Even with the humble end of the Mercedes line, the service and the returned vehicle always feel like I am driving from the AMG line. Really excellent.
Great 5 star executive
I took my car in for window tints one day and picked it up the next day. They lent me a beautiful car in the mean time. My car was ready earlier than I thought and I was in and out very quickly. All staff is very nice and helpful. Thank you!
Alan and John were excellent Seamless experience 5/5 star
I had a wonderful experience from the moment I walked through the door. I was excited to have received a follow up email promptly after I submitted an inquiry online. The whole process was fun and unlike a “car buying” experience. This was wholeheartedly due to the stellar service that was provided by Ivana K.! She really took great care of us, and even helped me understand the value of tinted windows in AZ, and how affordable it can be! ;) I’d recommend this to a friend or family member! They have set the bar high, and it’s appreciated!
As usual, Mark did a great job! Serviced my car and noticed I needed 2 new tires. He called me and had 2 that would work. My car was finished on time, and washed! I so appreciate the excellent and friendly service. Thank you!
They get things right!
Great service overall, Mark S is very good, but the same service greeter (old guy, bad posture) keeps mispronouncing my last name: it's Athas (Ath-us) not Atlas. Not sure if that guy is just slow, can't read and comprehend, or just being an ass, but no one wants to have their name butchered and this is the 3rd time this has happened, same greeter.
Had a great experience buying a new car here. The process was smooth thanks to my knowledgeable sales professional Jaime. He really knows the business and was able to get me exactly what I needed. Very pleased and would highly recommend this particular Mercedes dealership and ask for Jaime for excellent service!!!
I am immensely grateful to Kayla Diaz and Aaron Perrine for their assistances with my Benz concerns. They took their time to help me, very informative about my vehicle concern. Thank you!!!
I am very pleased with the quality, timeliness and professionalism I experienced with Mercedes Roadside Service! I called regarding a low battery and needed a booster start! The tech who answered the call was very professional, courteous and knowledgeable! I appreciate the quality care!!
Victor, Rebecca, and David provided an unscheduled installation on my MB C350 with record turn time so the car was ready for transport to Boston. Great team effort.
Good service
Ramon is the best.
Mark was extremely helpful and explained the time frame for the service.
I just sent a review extolling my pleasant experience. I forgot to mention that John Scott was very helpful, honest and professional. Please see my original review.
I purchased 4 Pirelli run flat tires which were competitively priced. The service was professional and efficient. The service was performed efficiently as I needed to have the work done by a certain time. done by a certain time.
Taken my Mercedes-Benz to your dealership (Mercedes-Benz of Tucson, AZ) since 2010. I only trust your mechanic and staff to work on my vehicle and take care of me! As usual your guys and gals do a superb job! I can always count on them to do a 110 percent on my vehicle in a timely and excellent matter. I live 2 hours away from your dealership and can take my vehicle to other places; however, because of the way your mechanics perform the work and the way your Service Advisor's like "Mark Schofield" has treated me now and in the past like I'm special. I always want to come back to Mercedes-Benz of Tucson. Why settle for anything less. Thanks Again Rene Vasquez
Hands down the best customer service I have ever had buying a vehicle. Brandon Lucas Villalta was so much help to us and made this experience easy and pleasant. I would highly recommend going to see Lucas for your vehicle needs! Lisa Mach
Allen Pollack has always done a special job! He is excellent with his clients and knows his product lines. Amazing individual!!
Driver showed up and replace my battery....Thankfully, it all worked out!!!
My service advisor was professional and competent. You are commended for employing him.
Everyone were really helpful and respectful
Our service advisor K. Diaz was exceptional and focused on quickly yet thoroughly Identifying and resolving our concerns. Have just returned to the US it was a welcoming experience to realize that Kayla and Chapman MBZ took care of our vehicle as well as our team in Germany! To our new Arizona Team I say, job well done!!
My experience at the Mercedes Benz on Tucson was seamless and smooth. Ivana was a pleasure to work with. She went above and beyond to make the process easy and convenient. Her professionalism and excellent customer service was refreshing. Overall the entire staff was friendly and took great care of me.
The service advisor (Lucky) was GREAT! Having said that, the roadside service was a joke and the loaner vehicle is what I call a motorized roller skate. I don’t get it, there are a lot full of used cars that should be made available instead of the rental. My GLE450 is the second new vehicle I’ve purchased at your dealership, when servicing the E350 there were courtesy vehicles available. I expected the same and may have bought a BWM or Audi had this been known.
There are a few systems that I was having difficulty understanding on my new GLE450. A thorough review of the systems took place and an explanation of their operation was thorough and very clear.
I have been a customer of Mercedes of Tucson for 9 years. Always GREAT service. Beautiful showroom, very professional personnel. Servicing has been made even better for me with the addition of David Layton to the staff. I know David from his days at Jaguar so it was a pleasant surprise to see him at Mercedes. Shout out to the two young techs who worked on my car. Great job!!
Mark was great in pre-arranging the tire replacement on our S450 when I called him from Bowie, AZ. We had to have the car towed in to the dealership because of a blow-out. He had everything ready for us when we arrived.
Took a while but told me how long it take and that time was accurate.
I scheduled my car for routine periodic service, but the technicians found two additional issues that needed addressing. Shawn Aranda, my service advisor, communicated these issues in a timely way and set me up with a loaner.
I thank Shawn so much for doing extra ordinary hard work for getting my vehicle fixed. Great job. Thank you again.
Service was quick and painless , account manager made things clear about the repair and was very polite. Thank you
Greg made my purchase a great experience not only was Greg professional he was great to get to know as an individual. This was a comfortable and enjoyable purchase of my truck. Thank you Greg Ash.
Ramon and the staff at Sprinter were great to work with. They were quick and went beyond what was required.
Parts men were great, Dave in service was very professional.
My service representative was very helpful in explaining what needed to be done and the time it would take. He also explained some of the things I did not understand about operating the car. All in all, he welcomed me as though I were an important member of the Mercedes family.
Everything was great!
I would like to thank David Layton for his outstanding professional customer service. He is always very helpful in the maintaining and care of my two Mercedes automobiles. This last week, he really helped me, by ensuring my automobile was available for a very important situation. That is why I will always appreciate Mercedes of Tucson!!
Two days ago I had a B-Service on my 2018 350-GLE. Everything went perfectly on the service. I had a new service advisor too. He is CHRISTOPHER PEPSIS. CHRIS succeeded STEVE SHUMAKER, who I learned moved over to Chapman Acura. I am very happy that M-B of Tucson assigned CHRIS to me as my new Service Advisor. Besides being a very out-going person, he convinced me with this very first interface with him that he "knows his stuff" too. CHRIS explained the difference between B-Service and A-Service; what parts and labor was included with my B-Service; how long the full B-Service would take; how much the service would cost me; and offered me a complimentary loaner vehicle. CHRIS provided me with everything I needed to know. After I departed he texted me twice with how things were going. He then texted me a third time that my vehicle was done. On pick-up, things continued smoothly with turning-in loaner vehicle; payment with an explanation of all charges; and finally a firm handshake and friendly smile. I could not ask for any better service than that. Thank you, CHRIS.
Service & tire replacement went well in all ways. David was an excellent communicator, and the car was cleaned perfectly on return. Dealer achieved my expectations of a MB Dealer.
I travelled all the way from Virginia to look at a car you advertised for sale It was exactly as described and with much help from Adrian Schumacher I decided to buy it. Great car buying experience!
Great service for 100000 miles. No issues at all from drop off to pick up
Great support, early appointment and the job done, five stars worth. Great professional attention and management, right on the mark
Truly the best auto service experience I have ever had.
Outstanding virtual service. White glove service was delivered to me with the entire sales team from the John H, Greg A, Tammy C, Tom C and Brandon G. What a detailed, caring, timely team to have take care of you and deliver! I love my new Mercedes and will always promote my friends and clients to go to Mercedes-Benz of Tucson. I am so impressed and happy.
As usual they did a great job ??
I had an excellent attention by Christopher
During the ordering and pick up of my GLE 350 I received excellent service. Everyone was knowledgeable and efficient and eager to answer any questions we had.
Great experience
David Layton is my service advisor at MB of Tucson. He is very customer focused and follows through communicating all the stages of the vehicles inspection and repair. He was also very helpful in expediting my spare parts after some shipping challenges with FedEx. He provides 1st class customer service.
We can always rely on Mark to take great care of us. We feel like we have an advocate on our side! THANK YOU!
Ramon, Evan and Mike the mechanic listened to my request, understood the issue and provided insight to what the problem could be. Mike identified the cause and Ramon explained what repair would be needed. The team is very professional and clearly care about providing complete customer satisfaction. Highly recommend Chapman Sprinter Service.
David is my service manager and he’s always spot on with me. The service employees do a great job repairing my vehicle in a timely fashion. Welcoming and not much of a wait time. Front desk employees very friendly. Enterprise was so easy to work with. Thank all of you. My service is always a great experience.
Headlight problem mid morning, Dec 27, 2021. Problem fixed and back home within 2 hours, same day. No better service than that!! Thanks David.
The service advisor, David Ronquillo was excellent!
Outstanding job in every way..fast, pleasant, competent
Service was outstanding! Thank you David and Ken!
David Layton is great, always thorough and answered all my questions and concerns.
We always have a great experience at your dealership with service which is why we do business with you guys! Shawn is one of your best! Happy Holidays! Thanks again!