Reviews
great attention and great job at the loaner car dept
He did great
Evan is very good at his job, he receives "A" Plus rating. Tech did a good job taking care of factory recall.
Your Service Staff is second to none.We have never had a bad experience with getting our vehicles serviced .Your entire crew from the greeters to the Service specialists and mechanics ,are to be commended for a job well done.We deal mostly with Mr Mark Schofield .His affable personality and expertise make him an invaluable asset to your organization.Kudos to your entire Staff.Thanks for making our visit enjoyable.
I was getting my bill bill and noticed for a class a service a $ $31.50 charge for shop supplies. A ridiculous amount of money for that category of service. Other than that the service was performed well.
My service experience was very positive from the online scheduling to completion. Jonnilyn Savard was my service advisor. She explained everything in advance and I was in and out in less rhan one and a half hours. Good job!
Jonnylynn was adviser and was very helpful. Enterprise was slow with loaner car.
David Layton, Service Advisor, has gone above and beyond what is expected from a Service Advisor, and goes out of his way to see that the client is satisfied with the repair service required. He has not failed us in any of the maintenance or repair services we have requested. Recommend that he be recognized by the Dealer for his outstanding service, I highly recommend Chapman Mercedes-Benz of Tucson because of their high standards of employee service.
Jonnilynn once again provided me with amazing service. she kept me updated and made me feel like I was her only customer. this service department is the only place we take our c300
My experience was very efficient, courteous, pleasant!
It was a pleasure working with Jonnilynn! Her customer service is outstanding. Responsive, knowledgeable and friendly.
As always we had another great customer experience while we serviced our Mercedes at Mercedes Benz of Tucson. We set up our appointment with service advisor Jonnilynn. She is super at what she does and is a great asset to your company. She made our Customer experience at your dealership a wonderful one. While I was taking pictures of my wife in front of one of your showroom cars, everyone was smiling. She felt like a Hollywood movie star. Thank you Mercedes Benz of Tucson for another great time and customer experience with you and of course, were going to see you again.
I've been service and a customer of Mercedes Benz of Tucson since the time Beaudry bought---not owned---the dealership. Would not consider going anywhere else. All my mechanics and service writers have been EXCELLENT. Longest run is with Ken Tolzman, who once told me: you can fix this yourself. Go home and do it. (I had maintained my own MBs since 1964 -- when an owner could buy a workshop manual. Those days are over.)
Tucson streets poked a hole in one of my tires. Worse, it happened on a very busy day. It's a run flat tire so it had to be replaced. I called on the way but had no appointment. Fortunately Shawn took the situation under control and got my tire replaced (and my car washed!) and me in to work just in time. OUTSTANDING SERVICE!
Dear Mercedes, I want to thank everyone at Mercedes Tucson and especially General Mgr, Mr. John Hornbeck for always taking excellent care of me and my cars. I love my car. This is what dreams are made of. Best, Dr Sarah Puri MD
Dear Mercedes, I want to thank everyone at Mercedes Tucson and especially General Mgr, Mr. John Hornbeck for always taking excellent care of me and my cars. I love my car. This is what dreams are made of. Best, Dr Sarah Puri MD
Mark, the service agent, was excellent. Maintained communication throughout the service process. Quick check-in and check-out. Car is perfect...
Needed a calibration following a windshield replacement. Our service advisor, David, did a great job getting everything scheduled and completed seamlessly. Thanks for another outstanding performance!
Didn't have an appointment, but Mark got me right in for a battery replacement. The wait wasn't long either. Highly reommend.
Wednesday, July 28, 2021 about 530pm while enroute to a store my MB S suddenly displayed "STOP - car too low", I was close to Chapman MB and managed to get there at 555 pm and talked with my service advisor, Mark Schofield who took good care of my situation saying it might be two days and sent me on my way with a nice loaner car. About 1000 am the next morning another service advisor, David Layton, called to inform me that my car was ready early! Wow! A left strut failure was the culprit! What service! I really appreciated the ease and smoothness of this service emergency repair! Thanks again, Wayne Randall,, Vail, AZ
The Mercedes Benz service department repaired my 2010 C300 on a Wednesday & Thursday, July 2021. Their quality of service remains the top of the line by employing the most skilled mechanics in the business. Furthermore, they kept me informed on the progress of the repair and cost, this type of customer service will bring me back for other matters, including the purchase of a new or used car in the future.
My 2015 C-300 had its 40000 mile service yesterday. As usual, Shawn, my service advisor, was on top of everything and got it done expeditiously.
The customer service exceeded my expectations!
While it's never fun being in the waiting (especially for 2 hours), it's as enjoyable as it can be. Service representative (Mark) was and is always good at what he does.
Quick and efficient as always...
As always, Shawn takes great care of ALL his customers, as he does me I'm sure. My car was having some door problems and they were fixed asap, Thanks!
My wife and I just purchased our second Mercedes. Allen Pollack is the most helpful salesperson we have ever worked with. He is outstanding and always takes care of us. He is a great asset to your organization.
Great service every time!
Start of this saga was bumpy due to snafu at MB Roadside Assistance & not on our end. Once the vehicle was towed to the dealership, we were not notified that the car had arrived safely that day. Next issue was when I telephoned the following day to verify that the vehicle did arrive but the person at the dealership could not confirm that the vehicle was there. Hmmm. Called our service advisor Mark Schofield who quickly returned my call & verified that the vehicle was indeed there, a huge relief. From that point forward, all went smoothly. Mark called again to give me the breakdown of the repairs & the costs which I approved. There was also an email sent to me describing the needed repairs which was very helpful. The initial time given for when the vehicle would be ready was given to be the middle of the following week which was acceptable due to the week-end ahead & a part had to be ordered. Evidently someone, perhaps Mark, went to bat for us & the part was made available faster than initially thought, perhaps the part was overnighted in but uncertain of this. One additional repair was requested. Repairs of a minor nature were made while awaiting the ordered part. The vehicle was ready on Saturday, much to my pleasure. Only down note is that one of the rims was scuffed but uncertain when it happened. Overall, my wife & I are very pleased with the service department at Mercedes Benz of Tucson.
Mark did a great job, as usual! Thank you!
Professional work on our ML350 was well done in a timely and professional manner including wash before delivering to us in the office. Mark is our account manager. Professional and cool under pressure as Covid-19 muddies the workplace environment.
My experience was exactly what a customer expects when dealing with Mercedes. MB of Tucson's Service is efficient , effective and always doing what's right before you ask.. My advisor Jonnilyn Savard is the best and brightest
What a super experience I had at the new Chapman Sprinter Service Center. Great check-in and check-out. Perfect service work on both an emissions recall and typical service B items. Professional service representatives - and Jeff is one of the friendliest, most personable people I have ever met. I would not go anywhere else. Thanks!
Jeff, the Service Advisor at the Sprinter Service Center, has once again made the visit very pleasant. He understood my concerns, and got them handled in a timely manner. I highly recommend this service center
I’ve always had outstanding ,fast, service at this dealership. The staff is courteous and the work done is always top notch.
Jaime Ohlmaier and GM John Hornbeck guided us through the trade-in and purchase of our 2021 C300 with the ease of two, long-time professionals. This was the fourth Mercedes we have bought from Chapman and the process has become easier each time. Kudos to the entire staff of Mercedes of Tucson which we found to be SUPERIOR in every manner.
Exceptional service and friendly staff. Jonnilynn was most helpful when we arrived. She followed up with our service needs in a timely matter. Our C300 was in top condition when we left. Never disappointed with our Mercedes of Tucson.
Anthony Panos was great, making the experience an enjoyable one. It was nice to see Jarret Crocker again, and he was outstanding as always.
The staff at Mercedes in Tucson was fantastic. They did a great job, from the time I walk in to the time I received the vehicle, very happy! Thanks Again! Wayne Mikolajewski
Great service, no problems. Thank you!
Hi Scott I hope all is well with you and your family. I recently had the motorhome in for service for the emissions update and a small turbo oil leak. Everything went well and your staff was amazing, especially Jeff and David I wanted to reach out directly to your General Manager and let him know what an outstanding job all these folks did, from my favorite service tech Eric to Michelle in the parts dept and the work that was done. Could you provide me with his email address? Soon, I will be purchasing a new or certified used car from your store. Being older this will most likely be the last car I purchase and frankly do not trust any other dealer, especially a preowned Mercedes or other make. If it has been checked out by your service dept, that gives me piece of mind and confidence in purchasing used. I will try and keep it short as I know he is busy, but I feel he needs to know what an outstanding job these people are doing. Too many times, people take for granted workers and I want to let him know about my experiences with your dealership Take care and please be safe. Respectfully Chris Ezell
Jeff is superior. Makes sure you provide the overhead support he needs. I discussed this with the new service manager yesterday
Great service from Jonnilynn to make us feel at home after returning to Tucson after 7 years.
Service Writer, David, is professional, efficient, courteous.
If you lose Steve Shiumaker, you lose us too! He really cares about two very old people and we can't say enough about him!
My advisor Johnylynn was great, she keep me informed.
I was very impressed with the overall experience. The fact that it didn't hit the 5 stars is probably more of my misunderstanding than the experience itself. When I called for an appointment I was told I would get a loaner that we could shop around the area and they would call when ready. When we arrived we were met by very helpful and courteous personnel and introduced to our advisor Steve. Unfortunately two things came into play that weren't expected.... we were told at that point that the car probably wouldn't be ready until Monday which I hadn't counted on. The second hitch was all the loaners were out and we had to wait for Enterprise to bring a vehicle. We arrived for our appointment at 8:45 and didn't get a loaner until 10:30. Now having said that I would then hasten o add that the staff at the dealership are obviously well trained and very personable and professional. I would also say that Steve was excellent in that he called daily with updates and kept us informed of delays and whart was going on. It is fair to say that it truly surpassed my expectations! Thank you....
My third car from Chapman. Love everything about them
Great Work
I had a follow up appointment with David Layton on Tuesday March 30 2021 for my 2009 Mercedes C300 concerning a thermostat problem, and he had me in and out within one hour. That was outstanding, but not unusual for David, who has always provided outstanding performance concerning auto maintenance and repair for my vehicle.
It all starts with the the outside service rep then reception persons who are very polite and with a smile. Our service advisor Mark is always great, treats us with respect and he is knowledgeable.
Advisor Mark S is great at his job. He treats customers like they are valuable. I asked to see the old parts that were recommended to be replaced. Mark explained how they worked. Looking at the parts tells me that Mercedes Benz invests a lot of Engineering into them unlike domestic car companies. The shop workmanship is outstanding. I trust the dealership to always do a good job and have not been let down.
Mechanic did great job correcting problems. He receives "5" stars. Mechanic drove my vehicle to the "completed" point of my view. Then i waited another "55" minutes until Service Advisor gave me keys and a copy of performed work. Yes I understand he was working as fast as possible, however here is the major problem; 2 TWO customers walked in and the advisor waited on them rather than taking 1 minute to complete my paperwork. i want to be clear, the Advisor is very good at his job, however another Advisor sits in adjoining desk and could have very easily completed this transaction. Frank J Seifert -dragoonaz@vtc.net
As always David Leighton did a great job making sure my vehicle was quickly serviced and that I was kept appraised of the situation at all times. I have always had good experiences when my car is serviced at Mercedes of Tucson.
The car was immaculate and looked as though it was brand new. Delivered on time, very happy with results. Just glad it didn't rain on our way home.
We got our MB sedans completely taken care of with discerning inspections and accurate repairs. We were kept informed at every step. Nicely done!
Outstanding service from Service Manager Mark Schofield and Anthony who serviced the vehicle. I highly recommend both for any service needed on the version of MB one may have. Fully knowledgeable on all aspects of MB vehicles. Thank You for all of the outstanding service.
My service advisor is Mark. He is a very knowledgeable and friendly person. He always does his best to provide me with the best service at the minimum cost. He is someone I can trust when it comes to my vehicles’ maintenance.
David Layton did a great job
I just purchased a certified used Mercedes AMG from MB of Tucson. I cannot recommend Allen Pollack highly enough as a sales person that you should request if you are looking for a mercedes benz vehicle. Allen found my car for me, he understands the clients needs, and he worked with the management at MB of Tucson to get me the best deal possible. I am absolutely thrilled with my new purchase. Thank you MB of Tucson and thanks Allen Pollack!
My A-1 service was completed in less than 1 1/2 hours. Comfortable space to wait with appropriate social distancing. I was relieved to know that their records of a recent tire problem I had were accurate and up to date. Service advisor Shawn was very helpful and didn't seem to mind my questions at all.
Just had my car detailed at MB Tucson and they did a fantastic job. David, again, was very responsive, friendly and professional.
The Mercedes-Benz of Tucson team provided excellent customer service during my visit to the dealership. Courtney was knowledgeable and helpful during the vehicle review, test drive, and lease set-up. Jarret gave clear and detailed information during the financing process of my visit. I feel very confident in understanding my lease. I highly recommend visiting Mercedes-Benz of Tucson. I love my new car!
Anthony was awesome!
David, our service advisor, continues to consistently provide excellent service. He's very friendly, prompt and professional. Also, the detail department is world class. We take all of our Mercedes here to get the deep clean needed to keep them looking new. Great job all around!
Everything went A-OK.
Please fix the Sprinter Store website appointment reservatiin system. It directs customers to deliver their Sprinter to the MB dealership on Grant Road. The multiple text reminders also direct customers to deliver to the Grant Road location. It reserved me for a Saturday morning appointment at the Grant Road location. The Service person at that location told me that I was mistaken and printed for me the address to the new location of the Sprinter Service, but it was extremely difficult to find because there is no professional or visual sign. A map would have truly helped as it is hidden between a church and another Chapman dealership. When we finally found it 45 minutes later, Mike Perez kindly told us that we did not have an appointment because website made us an oil change appointment for the dealership on Grant Road. Very frustrating on a Saturday or any day. Mike Perez was empathetic and made us an appointment for Monday morning. He saved the day! Please fix the website, you all had since August 2019 to get it right. Please do better, Mercedes of Tucson.
Good experience. Friendly and efficient sales and finance team. Recommended.
I was at your dealership Saturday, January 23 for my B1 service. Everything went just exactly as the service advisor told me. Always have an amazing experience at your dealership! Thank you!
David Leighton and the team performed at their customary outstanding level. Always a pleasure to visit Mercedes of Tucson and to work with David.
I feel valued as a customer when I take my car to Tucson Chapman Mercedes. The communication is excellent and the service is always completed
Schedule and service on time
Our Sales Professional Michele Salinas was extremely courteous, knowledgeable and responsive. She is a true professional and I would recommend her to anyone considering purchasing a Mercedes Benz.
It is a pleasure working with my service adviser, Shawn Aranda. He is quick, accurate and thorough in his work. He is quite personable in his approach and temperament, and professional in the way he approaches his work with me.l
Great.
Mark is an outstanding service advisor. I trust him 100% and he always takes great care of me, start to finish!
Rob Grignon made my experience of choosing the right car for myself enjoyable and gave me the knowledge to make an intelligent choice. He is very personable and not at all pushy: I showed up 3 times and he was quite pleasant to deal with each time. Since we bought a car that isn't your brand, we could have gone to the dealership; but i really wanted to buy from Rob as the experience did not add to my stress. He worked well with my husband about the price. Thanks!
Jeff and his crew worked hard to get us back on the road. The necessary Mercedes part ,however ,was not available anywhere in the US and has to be shipped in from Germany. Wait time 3 weeks. Jeff and the parts manager tried everything. Tech Sebastian aka Seabass went the extra mile and fixed the fuel leak with the resources he had at his disposal. Kudos. Chapman, you have a super Team at your Sprinter facility ( which was hard to find even with GPS).
Warranty repair was quick and easy. Mark is amazing!!!
Extremely pleased with customer service. The maintenance was of the typically high standard. My service advisor, Jonnilynn was the epitome of professionalism. She is energetic, knowledgeable and proactive in customer service!
I am really glad to have a business with MB of Tucson. Anthony is very helpful and patient with us in every step. He made sure I will get what I want and the entire process was transparent and honest. I definitely will be back for future vehicle shopping. Khanh Le
Excellent purchase experience, the sales team went over and above my expectations and provided a seamless order, sale/purchase and delivery of our new Mercedes Benz.
We could not have had a better experience. It was professional every step of the way.
As always, my usual service advisor, Shawn, was very professional and kept me informed of the status of my vehicle. Unfortunately, he was called away due to a family death and without missing a beat, Jonnilynn took care of my checkout and pick up. Moreover, AFTER I left the dealership, Jonnilynn further reviewed my paperwork and discovered a discount to which I was entitled had not been applied and she refunded $150 to my credit card. I consider that to be service above and beyond and is the type of professionalism that will keep me coming back to Mercedes of Tucson for all my automotive needs.
Brought my car in for a Service A at about 25k miles, and used a special promotion I received from MB USA. I have to give a great shout out to David, who was friendly, responsive, and professional. Work was completed in the time and budget he estimated. Really appreciate his assistance.
Mercedes Tucson, notably David Layton continue top in the top tier of service advisors at Mercedes. His knowledge, congeniality, and professionalism set the standard.
I did pick up my Benz on Sat but it was such a skeleton group of people, I really never spoke to anyone about the maintenance of the vehicle. Was disappointed. Your salesmen need to be more welcoming!!
Work was explained and done in the time, as quoted by David.
On time completion of Service appreciated.
My service adviser was very helpful and they did a great job on my car
What an amazing experience! Our sales advisor, Anthony Panos, was outstanding. Cannot say enough about his professionalism, how he listened to our questions answering each as if he was speaking to a family member. He is a mirrored reflection of the entire staff at Mercedes Benz of Tucson...from the greeters, such as Veronica Perkins to the sales staff and sales manger, John Scott, to the finance team, Greg Ash , specifically!!! Clearly a testament of their commitment to be there FOR and not because of their customer. Each and every one there went above and beyond! Everyone treated us as a VIP and a welcomed member to their family! From the bottom of our hearts, to the entire staff at Mercedes Benz of Tucson thank you...thank you...thank you! And to Anthony Panos... you are amazing!!! A Rock Star!!!
My A service was completed while I waited. Shawn was able to have a technician explore a concern I had. When I called to schedule service, I was very disappointed to learn the dealership has started to charge for loaners. I’ve been a customer since 1996 and not happy with this decision whenever I will need a loaner.
I don't look forward to car treatment, but I'm happy that I have a Mercedes and always get great care from David Layton, my service advisor. (Coffee machine and newspapers are good too.)
Ken Tolzman replaced the rubber weather gaskets of the side mirrors of my 2003 CL55 AMG. He always does a good job for our family.
For 15 years we've received the best of service encompassing four Mercedes. on Monday we took our E350 in for a diagnostic test (we had an appt). We arrived we waited for 15 minutes, lined 3 cars back and no cars at the entry doors. Nobody came out. I walked up the doors and still nobody came out to check us in. I finally walked up one of service that was available to get help. Maybe it was a staffing problem but unusual for Mercedes. The good news is SR David Layton ensured we had a loaner as the diagnostic was going to take some time. When we returned later it was found we needed a new battery (after 6 years not surprising). Service also corrected the issues we brought the car in for (no charges here). David was polite, we paid for the battery and headed home. I remain a loyal customer, but the check in was not what we expected.
I have been using Chapman Tucson Mercedes for the past two years on both of my Mercedes vehicles. I am quite please.
John Scott and Samantha Hewitt went beyond an excellent service.
Jonnilynn was professional and followed through always. Thank you.
I have the utmost confidence in my service advisor, Mark. Over the past three years I have come to rely on his knowledge and advice regarding our ML350. Most recently (at 84,000 miles) it needed some expensive transmission repairs. I could have found a cheaper alternative rather than a dealership to do the job, but I would not trust them to open up and replace critical parts in a Mercedes transmission on a quadramatic SUV. I would only trust Mercedes technicians trained and certified by Mercedes. While my car was in the shop, I was loaned a brand new Mercedes. The work was done on time and on budget. I would recommend Chapman Mercedes of Tucson service department to any Mercedes owner. GK Giordano
I thought Shawn did a great job handling my B service and all my questions. He was very helpful.