Reviews
The Sprinter service group provided stellar service in my recent visit. I had some issues that demanded some challenging trouble shooting. Their success in finding and fixing the problems was due largely to the attention that Ramon Sanchez provided. Ramon listens. He communicates and follows through. I chose to return to Tucson rather than divert to a closer dealer. My trust was rewarded.
Ramon is an exceptional Service Advisor. Though a new office software update was causing some issues when I checked in, all your employees were friendly and helpful. Ramon took the time to re-explain how my Service Contract worked as I had forgotten key components of said Contract and recommended service and software updates to keep my Sprinter at optimal performance.
The service team at the Sprinter service center are top-notch, helpful, communicative, and knowledgeble.
Mr Hornbeck: my recent service was excellent. My service advisor David took very good care of my needs. Very happy to do business
Mark Schofield (Awesome)
Mark went way beyond expectations. I made my appointment for the 15th. When I showed up at the dealer, the computer showed I was scheduled for the 22nt of September. Mark took care of the issue and got me in. The service itself took only one hour, a record. When the car was done and being washed, Mark checked on it and walked back and brought the car around for me. THANK YOU, AGAIN, MARK!! The dealership has a outstanding employee in Mark. Take care of him! Thanks, Ron Hetland
Great place for service. Caring and great staff
Want to say special thank you to Mr. Lucky from Mercedes-Benz Tucson. He is a great professional always taken care of us and our cars.
Meticulous as always. Dave Layton is a gem.
Shawn was our service advisor. He went over all the charges and services with me. He was on top of the service and kept me informed.
Ken, my technician, went above and beyond in explaining the work that was needed and what it actually affected in the vehicle. He was the best
Our service rep, Kayla, was fantastic! Worked with our insurance company to get pictures of some repair work which saved us a ton of money. Thank you so much Kayla!
Lucky did a great job in getting my vehicle done in a timely manner.
Expensive but always done right. Advisor Dave Layton is a gem. More, the outside greeter staff is especially helpful to old geezers like me who have orthopedic problems.
Lucky and the Service team always follow through and deliver a dependable service. From setting the appointment, drop-off and pick-up they make it easy. And, good communication during the process makes for an easy experience.
Work was performed very well as requested
Superior customer service from the time we made the appointment to when we drove away
I had my car repaired at Chapman Collision. When I picked it up, I decided to take the freeway home. (Who knows why.) I hit a piece of metal debris and destroyed a tire. Luckily, AAA installed my spare and I drove to Mercedes dealer. Service advisor Shawn took me in immediately, had a new tire installed, and sent me on my way. Advice to others: stay off the freeway and be thankful for people like Shawn and the technicians like Miguel who do a good job and are kind to stressed out people.
I have never with the sales or service teams at Mercedes-Benz of Tucson. Lucky Luechtefeld of the service team recently kept the streak alive. Thanks Lucky for your impeccable service.
My rep, Lucky, always does a nice job of keeping me up to date as my vehicle is being serviced and apprises me of any additional needs
Great service. Marc did a wonderful job, very helpful.
especially with excellent customer service and successful negotiotion.and thank you to Adrian schumacherfor professionalism and great deal he provided .sharing specific details and product knowlege during purches
I took in my 2 month old GLC due to inconsistent issues. They quickly resolved the issues within 2 hours.
I brought my car in to get a flat changed out under my warranty. It went smoothly.
Lucky has always taken great care of us! Thank you!
My sales person, David Dudych, was incredibly knowledgeable, patient, and pleasant. This was the fourth or fifth Benz I have purchased from Chapman, and, by far the best experience I’ve had. I look forward to working with David again in a couple of years and will highly recommend him to my friends!!
Mark Schofield is always ready and willing to help, even when I have quick stop-ins with a question. He is an excellent communicator and goes above and beyond.
As usual, great service, working with Lucky.
My service rep is always professional and efficient. Everyone at Chapman Mercedes is cordial and customer service oriented.
First of all it is ridiculous for scheduled maintenance to cost over $1000 a visit. We have owned Toyotas for years and the first to years are free. Even worse, Mercedes charges a 2.75% service fee to use a credit card? Also we scheduled our appointment for 8:00am and were told it would be either very late that afternoon or the next day for the van to be ready. Since there was no transportation service offered, and the service facility is 45 minutes away, not being able to pick up the car on a reasonable time is very inconvenient
I took my car in at 7 am, was first in line, and had my car ready within 2 hrs. Chris Luechtefeld was our service writer and kept us up to date every step of the way. I have had previous service at Chapman Tucson but this visit was exceptional.
As always, Mark Schofield provided the superior service that we've come to expect at Chapman Mercedes. Hassle-free engagement with convenient scheduling, clear understanding of time needed to complete and text status updates. Great job!
Saw the car I wanted on line, messaged David Dudych who previously sold another vehicle to us, we covered all the details, went the following business day, car was ready and paperwork too, in an hour I was on my way home with my new vehicle, very satisfied with the service and attention and speedy process !
David Dudych is a professional at his craft. Very much enjoyed working with him. I highly recommend.
The service team took great care of both our Vehicles. Kayla was very organized and professional. Robert greeted us promptly as we drove up. Our sales representative Ivana made it all happen!
Could ask for anything more!
Mark was extremely helpful, and kept us up to date with the status.
Very nice no pressure purchase experience at Mercedes Benz of Tucson. Brandon Gates listened to my needs and concerns regarding a new vehicle. I hadn't planned on driving off with a new vehicle that same day! Thanks.
I recently filled my Mercedes Sprinter van with regular gas instead of diesel. This required and entire motor replacement. Needless to say I was very upset (at myselF) but your staff, specifically Ramon Sanchez put me at ease and helped me through the entire process. Your technicians finished the work ahead of schedule and all is good. I can't say enough good things about my experience and your staff. Thanks Mark
I had my vehicle serviced at Sprinter of Tucson Repair Facility. Kyle assisted me, and it was great. He gave me recommendations on what was needed, told me what to expect, gave an accurate cost estimate, kept me informed through the entire process, and completed the work exactly as promised. The efficiency, quality, and friendliness was top notch.
overall quick service
Ignore first review, confused with car service, instead of Sprinter service. Service was great. Battery needed a jump start and tested bad. Brought in to Sprinter of Tucson Repair Facility and Kyle had it checked, confirmed the battery was bad, and replace it under warranty. Gave me tips on insuring battery was treated properly to keep it healthy, and got me back on the road in a few hours. Great service, fast and efficient.
I came in with a keyless entry problem. The service team tracked down, isolated the problem and fixed it while I waited. They were very helpful, courteous, and watched out for my comfort while I waited. Extremely good service.
Very satisfied customer. Everyone is treating us with respect and great service.
My tire went flat on my one day off. MB of Tucson came and picked up my car fixed the problem and returned it. All while I was playing golf. That’s awesome!!!
My aapontment was scheduled at 8:30 am and I was greeted upon arrival. My service advisor was prompt in meeting me and reviewing the scope of services to be performed.
Kayla is very professional and knowledgeable and always calls me or texts me to let me know how my car is doing. I have had other encounters with other service advisors and it was not a fun experience. I am so glad Kayla is my go to advisor! Thanks
Excellent! Kyle and Ramon outstanding!!
Scheduled work was organized and professional. Well done exceeding our expectations. Our advisor is professional and valued representative of this Mercedes dealership.
Excellent vip service
Brandon Gates is awesome! He was so easy to work with. Made it a very enjoyable experience.
I was handled very professionally. There was a car waiting for me when I left my car for service. Turns out they had to keep my car overnight, my advisor, Mark. called and explained. I appreciate the info being current with me.
Lucky did a great job arranging the service. After the service was completed he explained what problem was found and how it was resolved. Great job
EVERY THING WAS DONE RIGHT AND FAST.
great things about Shawn in the service department. Extremely knowledgable & provides an honest assessment regarding issues, time & pricing. All that is quite refreshing. Don't lose him.
Awesome service. Kayla went above and beyond to ensure a worry free experience. She contacted me the day before my appt to determine if I needed a loaner and rescheduled my appt so that one would be available. That was very much appreciated since, I live an hour away from the dealership. Kayla kept me apprised of the service progress and was very accommodating.
Shawn Aranda is an excellent service advisor. Always honest and to the point about what is needed. I highly recommend him!
He has been a great person to work with. Our complaint has nothing to do with his great service. It has to do with frustration we have incurred with the Radio and GPS in our Mercedes Sprinter. Both stopped working at less than 12,000 miles. The GPS had us floating around in the boon docks in northern Mexico and we have never been there. I would think that Mercedes Sprinter warranty would have stepped in to make the problem solved for the customer. Mercedes reviews online tell a different story. Very poor service by Mercedes as a whole. We are 80 years old this year and I am disabled from the Viet Nam war. I expected better communication and service from Mercedes. Their overall service to us since we purchased the RV have been non-existent. Things that they should have fixed were never done. We made a mistake when we purchased a Mercedes product and now we are paying for it.
Vehicle brought in at 7:30a, got a loaner. Service advisor & I texted a few times with updates. Issue resolved, only improvement needed in the courtesy wash department. (They need to learn how to clean the windshield so no smears and/or greasy streaks).
I brought a vehicle in with no prior records. It needed major restoration. Kayla Diaz was instrumental in getting this vehicle back to me in VERY good working condition as compared to when I limped the vehicle in for maintenance.
I had an unexpected malfunction with my GLC. My service advisor, Lucky, listened to my concern and had the problem fixed in 2 days.
Very happy with Lucky and the service team at the Mercedes dealership.
Lucky Luechtefeld made my B1 service for my 2019 E 300 at Mercedes Benz Tucson a pleasurable experience. Lucky took the time to explain to me the services that were going to be performed on my car. Lucky went above and beyond to advice and resolve the additional issues found by the mechanic during the B1 service. Lucky and service techs professionalism make Mercedes Benz what luxury is all about!! I am very happy with the services performed.
First time visitor to Mercedes-Benz of Tucson. Very impressed with the dealership and ambiance as a whole and especially the Service Advisor Staff, notably Mr. Shawn Aranda. His expertise and manner was exceptional and I greatly appreciated the way he took the time and explained all available options in support of my vehicle repairs and maintenance. A shout out also to New Car Sales Consultant Mr. Allen Pollack who assisted me with insight and information regarding the new 2023 GLC 300 4-matic. Extremely knowledgeable and a pleasure to meet and speak to him directly. Lastly, to Mr. Jarret Crocker in the Finance office who was kind enough to answer some of my concerns regarding financing rates and lease options and the introduction to Mr. Pollack in sales. Highly professional staff with 5-Star service as one might expect at a Mercedes dealership that was clearly evident during my visit. Thank you! D. O’Rahilly / Sierra Vista, AZ
My Service Advisor, Lucky Luechtefe, facilitated an awesome service experience. He was there to greet me at 7:00 am, get me a Lyft ride to and from the dealership (while my car was being serviced), notified me promptly when my car was ready for pickup and answered all my questions. Thank you.
Lucky Luechtefeld made my B1 service for my 2019 E 300 at Mercedes Benz Tucson a pleasurable experience. Lucky took the time to explain to me the services that were going to be performed on my car. Lucky went above and beyond to advice and resolve the additional issues found by the mechanic during the B1 service. Lucky and service techs professionalism make Mercedes Benz what luxury is all about!! I am very happy with the services performed.
Lucky was my service advisor. Extremely professional and friendly, he takes the extra to make your service experience wonderful. He constantly checked on me as I waited in the facility for my car to be finished making sure I was up-to-date on the entire process. My experience with Mercedes-Benz of Tucson has been outstanding from the buying experience with Adrian my salesman, and Lucky, I highly recommend Mercedes-Benz of Tucson to anyone looking for awesome service And maybe thinking of purchasing a vehicle.
Friendly greetings by all, professional and quick service!
My 50K & A Service on my C300 4-Matic went pretty smoothly. My Service Adviser Ms. Kayla Diaz filled me in on all the details of the services that would be performed that day and approximately how long it would take. I was also able to use their Wi-Fi to work on my PC while I waited for the service to be completed. I was in & out in less than 2 hours which wqs the best service I had their in the past 6 years.
On March 29, 2023 I scheduled an appointment for an A Service Maintenance checkup. I only had to wait for an hour. The staff was friendly and professional during my wait. My Service Tech/Advisor, David is always honest about the cost and what my Mercedes Benz 250 GLA needs in order to function properly. I don’t trust anyone with the care of my Mercedes but Mercedes Benz maintenance department thus far.
Always kind and fast service. Always given info when requested.
Diego Dorame was a delite to work with. Got the job done professionally.
Kyle and Ramon are the best
Great rapport with older gentleman who greeted me as I pulled in for service. Also, Lucky was my service man and explained all the available options with the recall service. Very nice and comfortable waiting area.
I brought my 2018 E350-GLE in to MBoT for a Mercedes recall issue. Service from start-to-finish was superb. MBoT checked the recall issue and determined there was no problem at all. In-and-out in 1 hour. SUV running like a champ.
Good diagnostic check prior to accurate repair.
Lucky explained the service in detail. When service was completed explained the work that was done and discussed recomendations. Very professional and pleasent to work with.
My service advisor, Lucky, and all the staff offered prompt assistance upon arrival and did everything to make the appointment run smoothly. Everyone was friendly and helpful. I would recommend your business to my friends.
GREAT CUSTOMER SERVICE FROM START TO FINISH !!! THANK YOU ALL FOR MAKING THIS SO HASSLE FREE . AND MAMA IS LIKE A KID IN A CANDY STORE SHE IS SO HAPPY WITH THE PURCHASE. AGAIN THANK YOU TO JOHN AND YOUR STAFF FOR MAKING THIS SO EASY !!!
The vehicle we purchased was just what we were looking for. Working with Claudia, our sales associate, was extremely easy & fun.
While many of the original staff from their location on Speedway have retired; how this dealership operates has always been exceptional. Over the years (15+) through numerous purchases when it came to making the deals; I've only dealt with John and/or Brian (whose retired). Their staff which included Brandon Gates this time around reaffirms the continued exceptional service one should except from ALL Dealers (but that is not reality today or from previous years experiences). Perhaps I am biased as my family has gotten to know many of the staff on a personal level; even when I've jumped ship and went with another manufacturer they still welcome me as family when I stop in and visit with them.
Mercedes repair service was efficient and service manager, Mark, was courteous and explained what was done.
We encountered a sudden “check engine” light. Service department stepped up to resolve the issue quickly and professionally!! Thanks Mark and team!
Great fast efficient service by all involved !
Service Advisor, Lucky, is an asset to this MB dealership. He is thoroughly professional, knowledgeable and courteous. His communication skills are great; provided timely updates; and offered that we could pick up a loaner the night before (we had a tight morning schedule). Truly impressed with his customer service.
After not having muck luck scheduling service, I showed up and was almost sent away until Lucky took over and provided the help I needed. He was helpful and professional.
Shawn, our service advisor was excellent. Very easy to work with, kept me informed of progress, and explained service needed completely and clearly. Thank you VERY much Shawn!! Would have given a 5 rating except in getting in the car- the driver side carpet and door jam were stained with black marks. Someone working on the car must have had VERY dirty shoes. Also, something was spilled coffee on the driver side door and also on the bottom plate going out of the car ( driver's side). Took me about 45 minutes to clean up all when I got home. This was not what I expect from Mercedes Benz Tucson when picking up my car.
My scheduled visit on 09 Feb 2023 went very well. Just as I expected it would. My service advisor was SEAN ARANDA. He did a great job for me...just as I expected he would. He kept me informed of how my A-Service was coming along during my time waiting at the M-B Tucson Dealership. SEAN is a great person to interface with. I am very happy he is my assigned service advisor. Don't want any other person to replace him.
AS always, great price, fast service, very professional and easy to purchase.
Excellent service provided by Kayla Diaz.
Thoroughly knowledgeable ! Too few sales professionals really know their product ! Friendly, available and prompt. He was a pleasure to deal with.
The technicians did a great job of turning the repair around quickly.
Best customer service!
Mark is a great service advisor. Always friendly and helpful!
Great professional experienve
Finally, I renewed a lease contract again with full of satisfaction. I really appreciate Claudia a lot on her sincere work.
Diego Dorame Excellent salesman Start to Finnish
Mark Schofield took care on my vehicles needs, Great Service !
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Great Service