Reviews
Very friendly and knowledgeable Staff.
Always great service and advice from Mark, service manager of Mercedes Benz of Tucson. Have been a customer for over a decade, and never been disappointed.
Dropped my car off at 7am. By 10am is was repaired and clean!
We had a great experience with Adrian Schumacher. He was personable and gave us all the information we needed to feel confident with our new vehicle.
Mark S. is an outstanding Service manager. He has always provided the best in service. Had the MB S600 serviced and it was an outstanding result. The Service Dept under Mark S. has been the best in service. I highly recommend Mark S as your service manager.
I have an older C220 and Ken has worked on it since it was new. He always takes such good care and goes above and beyond to make sure it is in the best shape possible. I can't thank him enough.
I want to make sure Mark is recognized for his outstanding customer service. He again handled my concern perfectly: I brought the car in for the technician to evaluate the noise I heard, we scheduled the car in, meeting our schedule requirements, and the issue was resolved at no charge. Mark is a great service adviser, and I will always recommend him to everyone who asks.
Mark Schofield my Tech Advisor did an exceptional attempting to complete my warranty issues. Mark has been my tech advisor for 10 years and has always performed exceptionally to ensure I was satisfied.
I had a dead battery and called the service department and then spoke to Mark who always has the time to talk. He got the car in for service and always does great follow up.
Dealing with Mercedes Benz of Tucson, in purchasing our 4th Mercedes from them, has been a great experience. Service is job #1 for this firm. Our Salesperson Natasha Rogerson, Manager John Hornbeck and Business Manager Jarret Crocker spent quality time in finding and selling a car to us.
great customer service
Mark is the best. He is professional and takes care of his customers. I would definitely recommend Mercedes and Mark for excellent service.
Eleven years of great service.
Mark Schofield, our Service Manager, always explains the proposed work, the pricing, etc. and he make spending money a far more pleasant experience than not.
Great job! Thank you.
I am very happy with the service, they went above and beyond my expectations. They replaced the battery for my C300 2015, and they did an additional checkup on the car with no charge.
Initial requirement was for just quick oil change. A/C blower motor problem came up and fixed quickly to my satisfaction..
Excellent service as usual
Each time we bring the car in for service,Rich makes sure everything is done correctly. He keeps us informed of the progress of the repair
good
Excellent service, very friendly and relaxed atmosphere. Our sales rep (Patrick McCoy and Tamara Criswell) made the experience worthwhile. 100% recommendations for anyone looking for a Mercedes.
As always Mark came through for us on the scheduling and repair.
No one likes to have to have their car serviced, but Mark has consistently provided exceptional service and advice every time I've brought my car in for scheduled and non-scheduled service. He's gone out of his way to be informative, helpful, and above all, he's always been honest and trustworthy. And that's something that you earn.
I enjoyed the expertise of the Service Advisor. He was thorough, friendly and efficient
Rich was very friendly and helpful.
I am always pleased with the way Rich cares for my car. He has been servicing my car for 5 years. He is always perect
I have been a customer with this dealership. I always get great service
This was our 5th Mercedes that we have purchased from Chapman and the 3rd from Natasha. We at first considered a CPO GLC and as always Natasha was over the top in helping us. In knowing what we wanted Natasha showed us several new GLC's and went over all the details. Natasha made it was an easy decision and we drove off in a beautiful new GLC. Natasha is an outstanding sales person than bent over backwards to help us and again made the entire process an extremely pleasant process.
WE'D NOTICED THAT THE LEFT REAR AIR SUSPENSION SYSTEM MAY HAVE HAD A PROBLEM AS THAT SIDE WAS LOWER THAN RIGHT. SURE ENOUGH IT NEEDED TO BE REPLACED ALONG WITH RIGHT AND THE RESULT WAS A SMOOTHER RIDE AND PROFILE THAN BEFORE THE REPAIRS.
New drop off and wait filled with new experience. No longer luxury treatment. The promised wait time is likely to be extended if anything is discovered like recall items. Must work well for management to stack up pressure on service personal to get people in and out plus have customers wait instead of loaner for short turn around services. New and less luxury life is taking over. Guess we get used to it as long as Mercedes keeps delivering great well manufactured automobiles. I have owned Mercedes from G-500 to 450SL everything in between. Quality went down once. Please do not let it happen again and I will endure the 2 plus hot waif or get a ride to help with your overhead.
Service A and as always Mark was helpful and informative. Service was done quickly and everyone is friendly.
Our vehicle required a B service according to the message on the dashboard but the service provided to us was anything but a "B" or lower. It was an A+ by any measurement tool. The car was promised to be completed about 3:30 and I was in the driver's seat leaving the dealership at 3:31 after having paid the bill which was within $4 of the estimated cost of the service. It can't get much better than that.
Norm was most courteous from the minute I walked in the door until 24 hours later when I drove home a new car. I know I will be calling him in the future to explain all the bells and whistles, and also Brandon Gates who did the concierge once over before I left the dealership. Everyone there was definitely friendly and it was a good experience.
Had my wife’s SLK in for service in Tucson. Mark Schofield was outstanding ! He explained what services the car needed & the cost. Service was completed as quickly as possible!
Good service as always, and Mark is a pleasure to work with. When he told me, however, that future visits will require a $25 fee for loaners soured the whole experience. Awareness of this fee will seriously impact my future brand selection, as my wife’s Lexus dealership will continue to provide 5 star customer service WITHOUT a rental fee for loaners. Come on Chapman, this is a Mercedes dealership, not Chevy. Very disappointed!
Provider provided outstanding servers and knew what had to be done
My Service Advisor did an outstanding job and took care of all my needs. However, whoever cleaned my car forgot to swipe of the driver's floor mat and if he/she did it, it would have been a prefect job!
Can't thank Mr. Norm Azizi enough!! What an honest gentleman!!
Thank you for taking great care of our vehicle.
Mark, my advisor took great care of getting my car serviced while waiting. The car is working like new. Great job Mark
Great salesman great service
As always, service was exceptional and delivered as promised. We miss Evan; however, David is terrific !!! and fills the shoes very well!
Adrian Schumacher was very patient and informative with us. Ours was a rather complicated deal, with a trade-in, and much negotiating took place. We are pleased with the result, and would recommend Adrian to anyone.
Great service and experience. Knowledgeable service manager and friendly employees.
My service representative, Steve, is the BEST!!! Great guy and always on top of things!
I stopped in just to get an idea of pricing. I was looking at toytas but was really impressed with Patric McCoy. He was not pushy at all and convinced me to buy a Mercedes. I couldn’t be happier. It’s a dream car. Thanks Patrick
He’s the very best. Always pleasant to be around and gives it to you straight. Steve has been my service advisor for the last 5 years. Because of him I’m their.
The service rep was attentive and informative. The work was done and the car returned clean.
The service performed was excellent and the service advisor, Rich, was his usual superb self. The only reason I rated it lower than a 5 was because the text messaging about the status and cost of the repair never reached me. I did discuss that with Rich. I have a suggestion as well that will assist customers in the future who do not have a 2018 or 2019 vehicle with the digital dashboard. The staff providing the loaner cars should offer to provide a brief overview of the dashboard and how a new driver might opt to change screens, see various parts of how the car is functioning, etc. (also a great sales tool). I could not figure out how to switch the view I was seeing in front of the driver so that I might see the tachometer, etc. I did figure out how to pair my phone with the car.
Rich did an outstanding job of getting me in and out with minimal fuss, as always.
Rich is a great service representative. He logged in my service policy from my former Mercedes dealer. I am pleased.
I had the pleasure of dealing with Bruce Canterbury when purchasing a used Mercedes Benz. He provided quick follow ups and responses from beginning to end of our transaction. He is very friendly and informative, and I highly recommend him.
Rick is good
Took my car in for service. Very pleased with everyone I had to interface with. Kind, Helpful, Friendly and Fast service. The lounge was clean, comfortable, well lite and coffee, tea and little goodies to eat provided. GREAT JOB
Car was received and promptly moved into service. Work was completed in the scheduled time frame. Employees were courteous and professional.
Had quick need for servicing, unreliable starting. David Layton got me in found I needed new battery replaced it quickly. I was very pleased with responiveness
Mark S. is an outstanding service manager. His knowledge of the system on the MB Type and Model is outstanding. I highly recommend Mark S. as your service manager.
Love Rich VanSickle
Mr Steve shumaker fix the problem and has always provided outstanding service to me and my wife we both have Mercedes
I can not say how much we appreciate our service advisor Steve. He has not only taken great care of our vehicles he has taken great care of us. He has always made sure all our service needs from Oil Changes, New Tires or mechanical issues were resolved timely and cost effectively. We wish we could have all our other non Mercedes vehicles serviced and repaired at Mercedes Benz of Tucson.
After literally walking away unhurt from a near head on collision that totaled my 2018 300 GLC, I was provided great service and comfort by Tom and Brian at Chapman Mercedes in Tucson. I am now driving a new replacement. Mercedes crash technology is the best.
Rich is an outstanding service advisor.
Rich and Scott always provide attentive, detail-oriented service with a friendly and professional manner - always nice to work with you folks!
Mark, my service advisor, provides exceptional service.
Jill Slecta and David Layton continue to distinguish themselves as the commensurate service providing professionals!
I'm always impressed with the great service they provide. Since Evan Stark is cutting back his time I worked with David Layton. They serviced our motorhome again. Friendly, helpful and competent staff!
Mark S. is an outstanding service manager. Fully understands the MB Models and the use of extended warranty services. I have full trust and faith in Mark's abilities to provide outstanding services at all times. Highly recommended MB Service Manager. Thank You Mark....
Work done fast, employees courtious and efficient.
From ordering to delivery, my recent purchase of an E450 was superb. Tom Chance was available for any question(s) I had about my built, the status of the vehicle through production, and timely shipment of the vehicle. Tom's estimates were right on target. Delivery of the vehicle at the dealership went very smoothly, thanks to Tom and other members of the dealership's staff. I highly recommend this dealership to anyone interested in a new Mercedes-Benz.
Patrick made our car buying experience go seamless. Never has car buying been so easy. Patrick was very knowledgeable and friendly. We have been a Ford family for over 20 years and was excited to buy our first Mercedes with Patrick.
My sales associate had the vehicle ready for me to inspect and drive at the requested time although I had only just made the appointment late the night before. Adrian was eager to get me behind the wheel and I was only too happy to discover why! He explained everything about the vehicle in great detail which impressed me thoroughly knowing he had little time to prepare for me so his knowledge was true. Everyone I met asked how I was doing and offered to help me in any way in spite of the fact that Adrian was making the sale. All went well thanks to Adrian and Jarret's added assistance. I must say I can't remember having a better day buying a vehicle!
great service with Rich
Steve is an excellent service advisor! He knows what warranties apply to my car and what each type of service entails. I made an appointment for an A-5 service, but I was also having a problem with the garage door buttons on my rear view mirror. Steve knew instantly that that part was under warranty, and he estimated a delivery time when I can get it installed. Steve is always pleasant and accommodating. The A-5 service was completed in a more than timely way. It's always pleasant to be at the dealership.
I was scheduled for a B service, but when I got to the Dearlership they had scheduled me for an A service. The time element went from one and one half hour to 4 hours. I was was surprised and yet I understood. I also had scheduled with the B service a notation to the service department that my engine light was on and that needed checking. So consequently, I was at the Dealership from 11:00 am until 5:00 pm. It was a very long day, and I had to drive 1 hour from my home in Green Valley, Arizona to Tucson, Arizona. The gentleman who helped me was David Layton. Mr. Layton was very kind and helped me get through this long day without any problems. I truly appreciate that Mr. Layton made the day not a total loss. Thank you Mr. Layton.
Excellent.
I thought Steve Schumann was outstanding as well as Rich. Jill pattison was rude and unprofessional.
Steve Shumaker did an excellent job. Got me in and out as promised. Made sure I was taken care ASAP due to my lengthy drive to dealership. Natasha Rogerson deserves 5 stars also. Natasha has gone way above and beyond making sure I better understand the C-300 I bought due to my total disappointment in the car. Thx Nataska
The service experience is usually smooth and efficient. This time the service clerk, a young woman, was not as helpful and friendly as in the past. Moreover, the new policy of charging for the loaner is petty and short-sighted. A very capable and experienced non-dealer repair shop quoted more than $450 less for just one of the repairs. This higher billing more than offsets the cost of the loaners. Generally satisfied with the experience but less than before.
Service was great I dropped off my vehicle a day earlier than scheduled and by the end of the day I received a call from my advisor that he had a couple of cancellations and he was able to have someone work on it. I would definitely recommend this dealership.
Rich always takes good care of me and provides great service. He is great to work with.
I needed a piece of chrome replaced on the front bumper along with a couple of wheel well rivets. Mark in the service department had the work scheduled and completed in a very professional manner. I could not have had better service. Thank you.
Awesome
Once again Steve and team have provided great professional service from courteous and accurate communications to thorough and unequalled technical and mechanical service. I always drive away with confidence in them.
natasha was, well, perfect. knows what she is talking about, answered all my questions with more information which is perfect. a very nice young woman , a pleasure to work with. give her a raise, thanks , vike
Quick and great service. The waiting room was very comfortable for my quick one hour wait. Evan, my service advisor, explained everything to me when it was finished. It was an overall good experience.
Mark has always done a great job, very attentive and knowledgeable. Service desk and personal as well.
Thanks so much to Greg Ash who took such great care of me through this transaction. I shopped many dealers before deciding to put my trust in Greg. So glad I did.
Evan Stark took great care of my car again. I am and will be a repeat customer.
My service advisor Mark Schofield always takes care of my needs and treats me as a valued customer. I don't care what I need he makes sure its taken care. I can always count on him to do a great job and very have to worry about anything.
Ten years of consistently great service on 3 vehicles.
I’m always grateful to enjoy the service of Evan Stark and Jill Slecta! They are commensurate professionals who always are informative and make me feel welcome. The service is always exemplary. I’ll always return to Mercedes Tucson!
Great place to purchase or have your Mercedes serviced. Excellent staff, and service department!
The "MAN" Tom Chance made the extra effort to ensure that my wife who has a visual disability was comfortable on her maiden voyage in the c300 cabriolet. His caring made all the difference in the world. With people that care anything is possible. Thank You
Brought in my 2014 E350 for minor tune up and Mark Schofield took care of me as always, including getting a small part put on. Enjoyed the coffee and snack knowing that professionals are taking care of my car.
Excellence.
Evan Stark always informs me of possible repairs, following the mechanics evaluation calls with options and time required to repair great service
Rich Van Sickle does a great job. It is a pleasure dealing with him.
Awesome service and my service advisor Mark Schofield always takes care of my needs. I would rate both as excellent!
Mark Schofield my service advisor for 5 years provided exceptional service by identifying my service requirements and ensuring they were met. He also provided recommendations to ensure my Mercedes functions at peak performance.
The emergency break light assembly had to be replaced. A wk after the part arrived, I had an appt due to your busy sked. It was Monday (10:25AM) . All the loaners were taken. Was advised call to Enterprise so I could have a car as the service might take 2 hrs. However, I was given priority treatment and only waited an hr+. Didn’t have to wait for a rental (2 pp ahead of me). Was able to get out & do a lot of Xmas shopping in good weather before the chill set in and attractive Veteran’s Day pricing on the 12th. Given the VIP treatment...David Layton greeting me as I came in and Scott Perkins (Mgr) came outside to bid me farewell as I departed. Scott didn’t charge me for the Labor & part due to some problems I had discussed w/him when the car had an extensive annual inspection in early Oct. Very good comp car wash as well. Thank you!