Avg. Rating:
(85 Reviews)
Warranty service

Steve schumacher was my advisor on this visit. ai was kept informed on what was being done & completion. Conveinent and courteous.

Thomas P. Sylvester

Always pleased with the service from Chapman Mercedes Benz. Consistently A+ attention to detail and friendly customer service. I have been a Mercedes owner for many, many years because Mercedes is a quality car and the service is second to none! A special shout-out to my service advisor, Mark. Great job Mark! and thank you.

Barbara McFadden
Service of car

Excellent job in the every way: organized, efficient, very pleasant staff, outstanding job by Steve to get what is needed done quickly, well communicated. I have zero suggestions for improvement.

Joan Rosenblatt
Fantastic service

Mark my service advisor did a outstanding job in getting my E300 fixed and returned to me in an quik manner

Aldo Cattera
Mark Schofield outstanding Service Manager

Mark Schofield has always provided the best solutions on any work or service that is required for a MB S600. His attention to details and solutions are outstanding. I highly recommend Mark as your service manager. The MB specialist that worked on the car is outstanding. Thank You for a great service event.

Paul Cook
Pretty Painless

The battery on my ML320 decided that it had enough of the heat and died. I was stranded in Oro Valley. I called Mercedes Roadside Assistance who dispatched Ramon from MB of Tucson. Ramon arrived and replaced my old batter. Ramon was great - helpful, knowledgeable, well spoken and well dressed. Other than sitting in the heat for a short while, it was a good experience. Now, if you could do something about the heat....

Tom Sturdy
Sprinter Service

Jeff took great care of us on clearing the codes from our delivery van ( Sprinter )

P.J. Miles Miles Labels Co., Inc
Great service

I had a very good experience at the new Sprinter service center. Jeff was helpful, friendly, accommodating and efficient. I always feel safe having my motorhome serviced at Mercedes of Tucson.

Palmer C Evans, MD
Very Professional

Everything about this dealership is impeccable.

Ed Marue
Early Appointment

My appointment was early, and I must say, a really nice way to start the day. Competent, quick, amiable service. Can't beat that.

Bil Croxton
A/C service

Steve in the service department knew actually new what the issue was with my 2020 GLB with a/c blowing hot air. They serviced the unit and replaced a sensor in the overhead plus updated the software. Steve kept me up to date as to what was going on.

John Nordman
Scott and David. Both were fabulous! Love my Merc

Both men were marvelous. I am extremely happy. Thank you.

Janet tinker
Great Service and Fast!

Only need oil change, and thee was absolutely no delay in completing that requirement. Neat!!!

William Croxton

Great advisors. Great service experience. David Layton knows MB automobiles.

Ara P
David and team were exceptional

I appreciate the detail to sanitize and disinfect vehicle before and after service , especially during covid19

Sheryl Scheller
Completed Service Work At M. B. Of Tucson;

Service conducted by Mark Scofield is outstanding. He is very knowledgeable in his position.

Frank J Seifert
You rock Steve

Good person you are and honest , thank you for who you are

Great, as always

I had my 2015 C300 serviced yesterday and met Shawn, my new service advisor, for the first time. Shawn was very professional and efficient and continued the great service I have come to expect from Tucson Mercedes

James Morrison
Mark Schofield is awesome!!!

The service at Mercedes-Benz of Tucson is amazing. Mark Schofield always takes great care of me.

shannon cabral

The service department at Mercedes is wonderful! Mark Schofield ALWAYS takes care of me and is honest and upfront about my service. It is done in a timely matter and the communication is great!

Heidi Garrett
My service visit

My service advisor, Steve Schumaker is excellent

Greg Pivirotto
Preowned car purchase

Wonderful buying experience. The people at Mercedes Benz of Tucson dealership were great!

Zachary Schon
Attention to detials

Tire rotation had always been part of the A and B service; that had been my experience for the past 10 years. It was not done this time explaining to me tire sizes are different. Okay-but mine aren’t! I had to ask for the tires to be rotated after I arrived to pick up my vehicle. I purchased the tires from the dealership last year so not like I went and got something after market. Then today, my tire pressures were wrong causing a warning light. I had to return to the dealership and have that corrected. Kind of makes me wonder what else wasn’t done or missed that I have no way of knowing. I own a MB because The “experience.” While the visit wasn’t bad, it just felt like the attention to detail may have not been quite as good this time.

Karen Bence
Great Day

Steve the liaison was fantastic and my work was done quickly and the overall experience was outstanding

Art Zehnder
Recent Service

Overall, great service!

Dave Perry
Overall experience.

Great job from start to finish by Steve and the rest of the team!

Dwight Ferguson
Service A for 2013 SL550 and Maintenance for 2015

Very pleased with the service,car(s) looked like new when we picked them up.

will wells
Great service

Mark Scofield did and exceptional service Id my problem and got it corrected the first time

Aldo Cattera
All is great

Steve Schumacher is the best

Mike Mycka
Excellent Service

Mark did an excellent job. Five stars well earned!

John Pendleton
Mercedes of Tucso

Great! Except there were no snacks.

Connie Cobb
More than expected!

When in need of answers to problems, knowledge mixed with a heart to satisfy customers makes the BIG difference. Having confidence in workmanship calls for referrals. Thanks MB, Steve & Sofia for everything, being answers to problems.

Diane Govan
Outstanding support

Mark Schofield did an exceptional job of ensureing my needs were meet

Aldo Cattera
All your staff were great!

Keep up the good work!!!

Vanessa Berger
Alan Pollack

Alan really was wonderful in helping me pick out my new SUV. He also helped show me how all the new options work. Really a great salesman for your Mercedes Benz business. Sincerely Deb Kellams

Debra Kellams
Great Experience

The Mercedes Benz dealership was very nice, clean and comfortable. Steve, our salesperson, was very knowledgeable and polite. No pressure whatsoever. The used car inventory had exactly what we were looking for and we actually bought 2 vehicles!

Bob and Cindy
Excellent Service

I consistently receive excellence service and care from Chapman Mercedes in Tucson. I'm so pleased with my car and especially happy with the excellent service experience. Thank you.

Beth Naughtons
Great Experience

Came into to repair a faulty sensor. My apt was for Sat. And I came in on Friday by mistake. They still were able to get me in and allow me to borrow a loaner car. Great service and overall great experience.

Ronald Diaz
MercesdesBenz ogf Tucson

Great B service on my 2011 Mercedes Benz C300. Mark Schofield was very helpful to get my car serviced on the same day and with a loaner until I picked it up. Thank you

Brian Nolting
Purchase a new GLB

Allen, Tamera, Greg and Brandon in Tucson were very professional and efficient Buying a vehicle is stressful yet, they made my experience seamless. My vehicle negotiations with Allen, Tamera coming out to the parking lot to look at my vehicle to offer a better trade in offer, Greg reviewing my financial statements and Branding assisting me with the new technology, you have a wonderful staff in Tucson. The customer service and loyalty are commendable. They are a super representation of the quality and integrity of Mercedes Benz.

Kate Breck Calhoun
Love my new car!

I am a many time repeat customer of MB of Tucson. Just got my new vehicle yesterday and it’s great! I know I can purchase the identical vehicle from any MB dealer but I know from past experience, I cannot get better treatment from another dealer. This makes well over a dozen purchases from MB Tucson, and I already know where the next one is coming from, and when! Our other lease is up on July 1st. MB Tucson, see you then!

Scott Ziff
great service

I got in the same day and communication was ideal. Service was done sooner than expected. Everyone in tune to my comfort and timely answers

peter burrows
B Service

Thanks to Steve Shumaker and Robert Rudolphi for their work. In addition to the planned service, they saw that my car needed transmission service and wheel alignment. Steve was also able to get my car detailed, even though we didn't talk about this in advance. I appreciate Robert and Steve being proactive and taking care of matters outside the B service, saving me another trip to the dealership. I am a senior citizen, and their caring was invaluable. The detailing looks great, too.

Janet Spadora
PMI, Sch B??? 2018 GLE 350

PMI was a 5-rating. However, the complimentary cleaning that followed was only satisfactory. Thus, my 4-rating. I had to correct over-sights both inside and outside when I got home.

Douglas A. Van Dorpe

Excellent upbeat good feel beginning to end

Brian Walker
Service appointment

Anthony is our Service Advisor. My husband and I agree Anthony makes our visit so easy! He takes care of all the details. Very reliable! Thanks Anthony!!

michelle boyer
Great service

I had a somewhat unique service situation happen with my MB S550 and the entire MB service team did an outstanding job of going well above and beyond to make sure that every aspect of my service situation was taken care. Best service team ever!!!!!

Keith Murray
Purchase of a new MB vehicle

Recently we purchased a new MB AMG vehicle from Adrian Schumacher at mercedesoftucson. Both he and all the purchase support team were outstanding. Work of Brandon Gates who explained to us all the intricacies of the new vehicle was also outstanding. Thank you very much.

Martin Ulehla
Great Service from Mercedes of Tucson

If my first service is any indication of future visits for scheduled maintenance, then I will be totally happy with my purchase from Mercedes of Tucson. I was extremely happy with the first service performed on my new E-450.

David Shirley
Mark provides excellent Customer Service

Mark always provides excellent customer service. A pleasure to deal with.

Howard Chorost
Excellent personal service

The main reason I own a Mercedes is the service dept. I like the solid feel and quality of a Mercedes, but would not own a car that does not have an excellent service department.

arlene corey
Compliment for Adam

The entire service experience was excellent. I would like to compliment Adam who was at the front desk at noon on Tuesday the 21st. He went "above and beyond" to check on the status of the "dark blue 300C Cabriolet" for us, and he would not accept a tip.

Ramona G Walther
ML500 Service

After having the CLK 550 serviced, I dropped the ML off for regular scheduled service. Mark managed the pick-up and drop off, got the service completed, detailed it and got it back to me quickly. I appreciate all that Mark does to keep my cars in tip top shape. Thanks. Nor

Norbert McLaughlin

Mark Schofield scheduled the appointment but was not in the office on the day scheduled. David Layton took my appointment and did a great job: checked the car in, provided a loaner, got the service completed and called to let me know the car was ready. Mark and I had agreed that I would bring the ML in for scheduled service after completing the CLK. This was accomplished with a smooth hand off from David to Mark. All good.

Norbert McLaughlin
My experience

I was received with the most professional representative. Informing me of the expected time my car would be completed. I was offered gormade coffee Starbuck, and my loaner was brought to the service drive. I was assisted into the loaner and informed of the use of the instrument for satellite. Thank for an amazing experience.

Mary Garrow
Difficult diagnostic issue handled well

My new AMG 63s has purportedly 91 computers. A serious stall issue was hard to pinpoint and took several weeks but they kept at it, found it and fixed it, Scott kept me updated and a loaner was provided so there was little inconvenience. The team has my gratitude and Scott Perkins gets high marks for great customer service and ability to explain the process and progress. Thanks!

Sharon malcolmson
Major Maintenance

Great job doing a major overhaul of my aging 2005 SL500: engine mounts, transmission mount, ball joints and boots, S belt. Drive like a new car again. Thanks, Shawn!

Michael G. Mathis
Fast Purchase

Our purchase of my pre-owned Mercedes was the fastest and smoothest one we have ever had. We just purchased another car in the last few months and while it was ok, we certainly didn't get through it as quickly as at Chapman. I really appreciated not having to spend hours and hours upon the purchase as with other dealerships. All was well executed and as stress free as could be. Thanks!

Jennifer Yount
Very Professional

Mark is a great service advisor and the service was excellent!

Leonard Teiber
Mercedes review

Mark in the service department get a great job of taking care of my car on my last service visit

L Gebell

My 2005 C230 would not start due to an apparently dead battery. I was able to start it with my power station in order to attend a scheduled business meeting and subsequently bring it to the dealership to be checked, phoning ahead to leave a voicemail message with Steve Shumaker, my long-standing service representative. Even though it was a busy day at the shop and I had no previously scheduled appointment, he was able to arrange the needed evaluation and replacement of the battery in a little over an hour’s time to get me on my way to other appointments, making my day much easier than I thought was possible. This was extremely helpful and the kind of experience I have come to expect from Mercedes-Benz of Tucson.

Robert Metz

Steve does a great job: he is courteous, considerate. Got the job done very quickly. Excellent dealership.

Joan rosenblatt
Needed Urgent Service

I wanted to thank the team at Tucson Mercedes Benz. I had a battery low message on the console of my 2017 AMG GLC43 so I stopped at the dealership and they immediately took my car in and replaced the battery. Thanks for the prompt service!

Robert H Verbeke
Anthony is the best!

Anthony really looks out for the customer. Between looking for a deal, to explaining why the airbags are being replaced, he’s great to work with!


Timely service, correct diagnosis, early pick up, nice loaner

Dr. Robert Dzioba
2007 E 350 gas tank replaced

Excellent from start to finish. Appreciated the loaner C300. But car is not all the way fixed yet. Engine died 2 times while driving since repaired Monday. I’m certain once it dies for good your techs will figure out the problem.

Craig Baroody
Excellent Experience, easy and professional

We just made our 2nd purchase of a Mercedes from Chapman and our experience with Allan Pollack was a real pleasure. He was extremely professional, knowledgable and he guided us seamlessly through the process. Thanks you so much Allen.

Geary Morris


frank A calixtro
Customer satisfaction is top priority !!

I received detailed information and possible resolutions in a very professional and customer focused manner.

Toni Vincent
1st service

great service manager and the service and car wash was done on time and done perfect

douglas bregen

Work was completed timely and car was returned clean, free of fingerprints-

Mark S (service manager) Outstanding Service Alway

Need support to batteries needing replacement. Mark S was OUTSTANDING Service Manager who has always gone above and beyond to service customers. Thank You Mark for the OUTSTANDING SERVICE> Highly recommend Mark S as your service manager.

P Cook
Car purchase

We worked with Cody as our salesman and it was absolutely wonderful. The finance man was Jersey and he made everything very easy to understand. Also, Brandon explained exactly how everything on this car worked. All three of these young men were definitely an asset to your company. It was fun.

LeVeda Salmon

Knowledgeable staff and quality work!

Greg Bedinger
Excellent Customer Service

Staff at Mercedes Benz Tucson are so friendly, professional, and knowledgable. Car runs great and mechanics do a thorough job. Thanks for caring for my MB.

K Walkling
Exceptional Service

I have purchased 5 Mercedes from Mercedes of Tucson and have always receive exceptional service

Aldo Vincent Cattera
Amazing service

Superb service from Allan Pollack and Service adviser David. A model organization!

Eric Kohler
Thank you SO much

I just want to give a huge shout out to Natasha and the management team at Mercedes Benz of Tucson. They really went the extra mile to help me out. I’m super happy with my new car and am so grateful I had such a wonderful team to work with through this process!

Nathan Schultz
Best service dept.

I have been a customer for almost 15 years and have had good experience with this dealership from purchases to service and don't think I would consider any car for my needs. Sincerely, Jacquelyn Bartick

Jacquelyn Bartick
"Always Pleasant"

I've been servicing at Mercedes Benz of Tucson for six years. Rich VanSickle is pleasant, helpful, and knowledgeable. Showroom is spotless and comfortable. My vehicle is always returned clean and serviced right.

Raymond Lombardi
car would not start!

Very good service. Very fast and direct to solve the problem . Very satisfied...

Fernando Huerta
excellent service

excellent service

nick soloway


Juan Carlos Ruiz
Great service and attention

Allen Pollack was very attentive to my needs and interests. Professional and people oriented for certain,

Richard Romero
Great Job

Very friendly and knowledgeable Staff.

Judith Williams

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