Reviews
My aapontment was scheduled at 8:30 am and I was greeted upon arrival. My service advisor was prompt in meeting me and reviewing the scope of services to be performed.
Kayla is very professional and knowledgeable and always calls me or texts me to let me know how my car is doing. I have had other encounters with other service advisors and it was not a fun experience. I am so glad Kayla is my go to advisor! Thanks
Excellent! Kyle and Ramon outstanding!!
Scheduled work was organized and professional. Well done exceeding our expectations. Our advisor is professional and valued representative of this Mercedes dealership.
Excellent vip service
Brandon Gates is awesome! He was so easy to work with. Made it a very enjoyable experience.
I was handled very professionally. There was a car waiting for me when I left my car for service. Turns out they had to keep my car overnight, my advisor, Mark. called and explained. I appreciate the info being current with me.
Lucky did a great job arranging the service. After the service was completed he explained what problem was found and how it was resolved. Great job
EVERY THING WAS DONE RIGHT AND FAST.
great things about Shawn in the service department. Extremely knowledgable & provides an honest assessment regarding issues, time & pricing. All that is quite refreshing. Don't lose him.
Awesome service. Kayla went above and beyond to ensure a worry free experience. She contacted me the day before my appt to determine if I needed a loaner and rescheduled my appt so that one would be available. That was very much appreciated since, I live an hour away from the dealership. Kayla kept me apprised of the service progress and was very accommodating.
Shawn Aranda is an excellent service advisor. Always honest and to the point about what is needed. I highly recommend him!
He has been a great person to work with. Our complaint has nothing to do with his great service. It has to do with frustration we have incurred with the Radio and GPS in our Mercedes Sprinter. Both stopped working at less than 12,000 miles. The GPS had us floating around in the boon docks in northern Mexico and we have never been there. I would think that Mercedes Sprinter warranty would have stepped in to make the problem solved for the customer. Mercedes reviews online tell a different story. Very poor service by Mercedes as a whole. We are 80 years old this year and I am disabled from the Viet Nam war. I expected better communication and service from Mercedes. Their overall service to us since we purchased the RV have been non-existent. Things that they should have fixed were never done. We made a mistake when we purchased a Mercedes product and now we are paying for it.
Vehicle brought in at 7:30a, got a loaner. Service advisor & I texted a few times with updates. Issue resolved, only improvement needed in the courtesy wash department. (They need to learn how to clean the windshield so no smears and/or greasy streaks).
I brought a vehicle in with no prior records. It needed major restoration. Kayla Diaz was instrumental in getting this vehicle back to me in VERY good working condition as compared to when I limped the vehicle in for maintenance.
I had an unexpected malfunction with my GLC. My service advisor, Lucky, listened to my concern and had the problem fixed in 2 days.
Very happy with Lucky and the service team at the Mercedes dealership.
Lucky Luechtefeld made my B1 service for my 2019 E 300 at Mercedes Benz Tucson a pleasurable experience. Lucky took the time to explain to me the services that were going to be performed on my car. Lucky went above and beyond to advice and resolve the additional issues found by the mechanic during the B1 service. Lucky and service techs professionalism make Mercedes Benz what luxury is all about!! I am very happy with the services performed.
First time visitor to Mercedes-Benz of Tucson. Very impressed with the dealership and ambiance as a whole and especially the Service Advisor Staff, notably Mr. Shawn Aranda. His expertise and manner was exceptional and I greatly appreciated the way he took the time and explained all available options in support of my vehicle repairs and maintenance. A shout out also to New Car Sales Consultant Mr. Allen Pollack who assisted me with insight and information regarding the new 2023 GLC 300 4-matic. Extremely knowledgeable and a pleasure to meet and speak to him directly. Lastly, to Mr. Jarret Crocker in the Finance office who was kind enough to answer some of my concerns regarding financing rates and lease options and the introduction to Mr. Pollack in sales. Highly professional staff with 5-Star service as one might expect at a Mercedes dealership that was clearly evident during my visit. Thank you! D. O’Rahilly / Sierra Vista, AZ
My Service Advisor, Lucky Luechtefe, facilitated an awesome service experience. He was there to greet me at 7:00 am, get me a Lyft ride to and from the dealership (while my car was being serviced), notified me promptly when my car was ready for pickup and answered all my questions. Thank you.
Lucky Luechtefeld made my B1 service for my 2019 E 300 at Mercedes Benz Tucson a pleasurable experience. Lucky took the time to explain to me the services that were going to be performed on my car. Lucky went above and beyond to advice and resolve the additional issues found by the mechanic during the B1 service. Lucky and service techs professionalism make Mercedes Benz what luxury is all about!! I am very happy with the services performed.
Lucky was my service advisor. Extremely professional and friendly, he takes the extra to make your service experience wonderful. He constantly checked on me as I waited in the facility for my car to be finished making sure I was up-to-date on the entire process. My experience with Mercedes-Benz of Tucson has been outstanding from the buying experience with Adrian my salesman, and Lucky, I highly recommend Mercedes-Benz of Tucson to anyone looking for awesome service And maybe thinking of purchasing a vehicle.
Friendly greetings by all, professional and quick service!
My 50K & A Service on my C300 4-Matic went pretty smoothly. My Service Adviser Ms. Kayla Diaz filled me in on all the details of the services that would be performed that day and approximately how long it would take. I was also able to use their Wi-Fi to work on my PC while I waited for the service to be completed. I was in & out in less than 2 hours which wqs the best service I had their in the past 6 years.
On March 29, 2023 I scheduled an appointment for an A Service Maintenance checkup. I only had to wait for an hour. The staff was friendly and professional during my wait. My Service Tech/Advisor, David is always honest about the cost and what my Mercedes Benz 250 GLA needs in order to function properly. I don’t trust anyone with the care of my Mercedes but Mercedes Benz maintenance department thus far.
Always kind and fast service. Always given info when requested.
Diego Dorame was a delite to work with. Got the job done professionally.
Kyle and Ramon are the best
Great rapport with older gentleman who greeted me as I pulled in for service. Also, Lucky was my service man and explained all the available options with the recall service. Very nice and comfortable waiting area.
I brought my 2018 E350-GLE in to MBoT for a Mercedes recall issue. Service from start-to-finish was superb. MBoT checked the recall issue and determined there was no problem at all. In-and-out in 1 hour. SUV running like a champ.
Good diagnostic check prior to accurate repair.
Lucky explained the service in detail. When service was completed explained the work that was done and discussed recomendations. Very professional and pleasent to work with.
My service advisor, Lucky, and all the staff offered prompt assistance upon arrival and did everything to make the appointment run smoothly. Everyone was friendly and helpful. I would recommend your business to my friends.
GREAT CUSTOMER SERVICE FROM START TO FINISH !!! THANK YOU ALL FOR MAKING THIS SO HASSLE FREE . AND MAMA IS LIKE A KID IN A CANDY STORE SHE IS SO HAPPY WITH THE PURCHASE. AGAIN THANK YOU TO JOHN AND YOUR STAFF FOR MAKING THIS SO EASY !!!
The vehicle we purchased was just what we were looking for. Working with Claudia, our sales associate, was extremely easy & fun.
While many of the original staff from their location on Speedway have retired; how this dealership operates has always been exceptional. Over the years (15+) through numerous purchases when it came to making the deals; I've only dealt with John and/or Brian (whose retired). Their staff which included Brandon Gates this time around reaffirms the continued exceptional service one should except from ALL Dealers (but that is not reality today or from previous years experiences). Perhaps I am biased as my family has gotten to know many of the staff on a personal level; even when I've jumped ship and went with another manufacturer they still welcome me as family when I stop in and visit with them.
Mercedes repair service was efficient and service manager, Mark, was courteous and explained what was done.
We encountered a sudden “check engine” light. Service department stepped up to resolve the issue quickly and professionally!! Thanks Mark and team!
Great fast efficient service by all involved !
Service Advisor, Lucky, is an asset to this MB dealership. He is thoroughly professional, knowledgeable and courteous. His communication skills are great; provided timely updates; and offered that we could pick up a loaner the night before (we had a tight morning schedule). Truly impressed with his customer service.
After not having muck luck scheduling service, I showed up and was almost sent away until Lucky took over and provided the help I needed. He was helpful and professional.
Shawn, our service advisor was excellent. Very easy to work with, kept me informed of progress, and explained service needed completely and clearly. Thank you VERY much Shawn!! Would have given a 5 rating except in getting in the car- the driver side carpet and door jam were stained with black marks. Someone working on the car must have had VERY dirty shoes. Also, something was spilled coffee on the driver side door and also on the bottom plate going out of the car ( driver's side). Took me about 45 minutes to clean up all when I got home. This was not what I expect from Mercedes Benz Tucson when picking up my car.
My scheduled visit on 09 Feb 2023 went very well. Just as I expected it would. My service advisor was SEAN ARANDA. He did a great job for me...just as I expected he would. He kept me informed of how my A-Service was coming along during my time waiting at the M-B Tucson Dealership. SEAN is a great person to interface with. I am very happy he is my assigned service advisor. Don't want any other person to replace him.
AS always, great price, fast service, very professional and easy to purchase.
Excellent service provided by Kayla Diaz.
Thoroughly knowledgeable ! Too few sales professionals really know their product ! Friendly, available and prompt. He was a pleasure to deal with.
The technicians did a great job of turning the repair around quickly.
Best customer service!
Mark is a great service advisor. Always friendly and helpful!
Great professional experienve
Finally, I renewed a lease contract again with full of satisfaction. I really appreciate Claudia a lot on her sincere work.
Diego Dorame Excellent salesman Start to Finnish
Mark Schofield took care on my vehicles needs, Great Service !
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Great Service
Great install
My experience was Great. The service and competency was excellent, very professional. Thank you
Best new car buying experience ever, you made it a great experience!
I am very satisfied with the services that I had experience at Mercedes in Tucson.
Mark Scofield always takes great care of my car and its maintenance. Exceptional knowledge and effort.
I bought my car at MB of tucson in 2014 and have always taken it there for service. I’m always happy with the service they provide my car.
The service I received yesterday was above and beyond my expectations. From the moment I arrived, I was welcomed by Barron. Every dealership in Tucson needs a Barron. My advisor is a lovely young lady named Kayla. Again, she always goes above and beyond. Thanks Mercedes for a wonderful experience.
First sale of the new year, the salesperson made it clear that there was no wiggle room in the price negotiations. In spite of that, we feel we got a great vehicle at a good price. Just wish the paperwork could be expedited. Got into the dealership at 8am, left at 2pm. There has to be a faster process...
Again, David Layton provided service above and beyond and got my car emergency issue and some routine service done before the holiday. I can't say enough about how great it is to work with David and how good he is at making the customer feel good about the experience. Thanks again, David!
Best service and knowledgeable personnel
I purchased a new Mercedes from our Dealership on Saturday. Paid CASH. When I pick up vehicle and drive home, It had a problem! Thanks to our Sales person, Allen, and a very competent Service manager...Vehicle was picked up at mu home the next day and returned to your dealership to be repaired and missing part replaced! Vehicle was returned the next day! Loaner was provided. Recommend you check with your Service Manager to understand extent of problem. . They were fast and professional.
Excellent
Great
I thought my battery was getting weak, without an appointment I had it tested and a new one installed in 1 hour. Great job.
Excellent service
Thank you for prompt, timely attention.
David is the greatest, my service manager for several years and very thorough in explaining the service needed.
My Service Advisor David Will Explain The Service Needed & Why ? I Purchase A Mercedes For Their Safety Record And I Never Been Disappointed . I Fully Trust Mercedes Of Tucson To Service My Mercedes. My Service Advisor David Will Check With The Technician And Keep Me Updated,Even If He Having His Lunch. You Are Not Just A Number With Mercedes Of Tucson. You Are A Value Customer,Always .
I have been very pleased with all my service experiences with Chapman Mercedes-Benz. The mobile service techs and the whole service department at the dealership are outstanding!!
Returned for adjustment on work performed day before. ‘Mark’ did a fine job taking care of the problem, replacing a break light and a second battery. All went well but required a 3 hour wait or 1/2 of my day??.
Great service
I want to say how happy I am in the way your service department handled my problem. I brought my 2019 in with a perplexing problem of my Android Auto no longer working. It had been driving me crazy for over a month, thinking my phone was the problem. Then I remembered my 300GLC had a recall for some software over the air update about a month ago. David took great care in listening and didn't question my suspicion that could be the problem. He turned it over to Eric Foster who researched the issue and could find nothing in any service bulletins about that. That didn't deter him from going further to investigate the issue. He did find some weird code and sent it to Germany for review. Within 5 days I was called by David and told to bring the car back as they now had the new code that needed to replace the faulty code. Truly a once in a lifetime experience, I suspect. I was given a loaner car for my wife and I enjoy Tucson. I was treated with respect and utmost professionalism through the entire issue. I commend all of the staff. I I left today with everything in the car working beautifully, as a Mercedes-Benz should.
You all seem to always out do yourselves!! Polite, efficient and timely
I Always Appreciated Excellent Service At Mercedes -BENZ Of Tucson. GM John Hornbeck Will Always Be There . I Love Mercedes - Benz Vehicles . I Purchase Other Vehicles In My Younger Days,But Now I Realize My Safety On The Road Is Number 1 For Me . GM John Hornbeck With His Team In The Service Department Will Go Out Of Their Way To Service Your Mercedes Quick But Will Check Out Your Mercedes From Top To Bottom For Your Safety,Alway. I Realize Now Not All Car Dealers Will Think About Customers First ,Just Sales. I Feel MERCEDES - BENZ Of Tucson Service Department Along With Parts And Sales Will Always Do Their Very Best For You. I Know GM John Hornbeck Will Make Sure You Have Excellent Care.
My MB GLE 450 was recalled to check a minor issue. I was greeted, taken to my service adviser(Mark) and my car was returned to me in under 20 minutes.
Allen Pollack was awesome this is the second vehicle I purchase from him and he doesn’t disappoint great asset to Mercedes of Tucson along with a great team
Tinting of windows
In for service A, the car was in and out in an hour while I waited. Always great service!
My service appointment was effortless as always with my Chapman family! Thank you for always treating us so good ??
We always get great service at this dealership. Fast, courteous and always with a smile!
John Hornbeck's leadership, honesty and the highest of standards for his dealership are evident in the professional, positive, and knowledgeable experience I received!! Thank you!!
Allen was extremely congenial, professional and courtesy.
Good service. David Layton knows the territory and even reviews the vehicle history before you present for a service.Impressed. WLF
Tuesday morning two warning lights greeted me on my car. I was able to drop the car at Mercedes and Mark was able to solve the issue in an appreciated and shirt time !!!
Carolina Adame was our salesperson and terrific to work with regarding the purchase of our 2022 GLC300. She was courteous, knowledgeable and very responsive to our questions and needs. Additionally, John Hornbeck, general manager, was very professional, straightforward and excellent to work with. I would highly recommend Mercedes of Tucson.
I could not have been more pleased with the service I received yesterday. A huge shout out to Barron, the gentleman that greets you when you arrive. He goes above and beyond.
My advisor Kayla Diaz went above and beyond to ensure my vehicle service experience went great. Highly recommend.
Real easy process great experience!
Great work i wish more shops were like them.
My hats off to Shawn and the rest of the crew. Super professional.
Service Advisor, Kayla, took her time to understand my issues and kept me informed throughout the process on vehicle status. Very friendly and easy to deal with!
My Service Advisor (DAVID LAYTON) at your Tucson Mercedes dealership is THE BEST. He always keeps me well informed, he always listens to my concerns, and he always addresses my needs! Thank you, DAVID!
Seek ice was handled efficiently, in a pleasant and easy manner.
On time & expert service.
All went extremely well. English spoken and special help accommodating my mobility problems. Dave Layton is a most worthy successor to Evan Stark.