Reviews
Mark always provides excellent customer service. A pleasure to deal with.
The main reason I own a Mercedes is the service dept. I like the solid feel and quality of a Mercedes, but would not own a car that does not have an excellent service department.
The entire service experience was excellent. I would like to compliment Adam who was at the front desk at noon on Tuesday the 21st. He went "above and beyond" to check on the status of the "dark blue 300C Cabriolet" for us, and he would not accept a tip.
After having the CLK 550 serviced, I dropped the ML off for regular scheduled service. Mark managed the pick-up and drop off, got the service completed, detailed it and got it back to me quickly. I appreciate all that Mark does to keep my cars in tip top shape. Thanks. Nor
Mark Schofield scheduled the appointment but was not in the office on the day scheduled. David Layton took my appointment and did a great job: checked the car in, provided a loaner, got the service completed and called to let me know the car was ready. Mark and I had agreed that I would bring the ML in for scheduled service after completing the CLK. This was accomplished with a smooth hand off from David to Mark. All good.
I was received with the most professional representative. Informing me of the expected time my car would be completed. I was offered gormade coffee Starbuck, and my loaner was brought to the service drive. I was assisted into the loaner and informed of the use of the instrument for satellite. Thank for an amazing experience.
My new AMG 63s has purportedly 91 computers. A serious stall issue was hard to pinpoint and took several weeks but they kept at it, found it and fixed it, Scott kept me updated and a loaner was provided so there was little inconvenience. The team has my gratitude and Scott Perkins gets high marks for great customer service and ability to explain the process and progress. Thanks!
Great job doing a major overhaul of my aging 2005 SL500: engine mounts, transmission mount, ball joints and boots, S belt. Drive like a new car again. Thanks, Shawn!
Our purchase of my pre-owned Mercedes was the fastest and smoothest one we have ever had. We just purchased another car in the last few months and while it was ok, we certainly didn't get through it as quickly as at Chapman. I really appreciated not having to spend hours and hours upon the purchase as with other dealerships. All was well executed and as stress free as could be. Thanks!
Mark is a great service advisor and the service was excellent!
Mark in the service department get a great job of taking care of my car on my last service visit
My 2005 C230 would not start due to an apparently dead battery. I was able to start it with my power station in order to attend a scheduled business meeting and subsequently bring it to the dealership to be checked, phoning ahead to leave a voicemail message with Steve Shumaker, my long-standing service representative. Even though it was a busy day at the shop and I had no previously scheduled appointment, he was able to arrange the needed evaluation and replacement of the battery in a little over an hour’s time to get me on my way to other appointments, making my day much easier than I thought was possible. This was extremely helpful and the kind of experience I have come to expect from Mercedes-Benz of Tucson.
Steve does a great job: he is courteous, considerate. Got the job done very quickly. Excellent dealership.
I wanted to thank the team at Tucson Mercedes Benz. I had a battery low message on the console of my 2017 AMG GLC43 so I stopped at the dealership and they immediately took my car in and replaced the battery. Thanks for the prompt service!
Anthony really looks out for the customer. Between looking for a deal, to explaining why the airbags are being replaced, he’s great to work with!
Timely service, correct diagnosis, early pick up, nice loaner
Excellent from start to finish. Appreciated the loaner C300. But car is not all the way fixed yet. Engine died 2 times while driving since repaired Monday. I’m certain once it dies for good your techs will figure out the problem.
We just made our 2nd purchase of a Mercedes from Chapman and our experience with Allan Pollack was a real pleasure. He was extremely professional, knowledgable and he guided us seamlessly through the process. Thanks you so much Allen.
GREAT JOB AS ALWAYS.
I received detailed information and possible resolutions in a very professional and customer focused manner.
great service manager and the service and car wash was done on time and done perfect
Work was completed timely and car was returned clean, free of fingerprints-
Need support to batteries needing replacement. Mark S was OUTSTANDING Service Manager who has always gone above and beyond to service customers. Thank You Mark for the OUTSTANDING SERVICE> Highly recommend Mark S as your service manager.
We worked with Cody as our salesman and it was absolutely wonderful. The finance man was Jersey and he made everything very easy to understand. Also, Brandon explained exactly how everything on this car worked. All three of these young men were definitely an asset to your company. It was fun.
Knowledgeable staff and quality work!
Staff at Mercedes Benz Tucson are so friendly, professional, and knowledgable. Car runs great and mechanics do a thorough job. Thanks for caring for my MB.
I have purchased 5 Mercedes from Mercedes of Tucson and have always receive exceptional service
Superb service from Allan Pollack and Service adviser David. A model organization!
I just want to give a huge shout out to Natasha and the management team at Mercedes Benz of Tucson. They really went the extra mile to help me out. I’m super happy with my new car and am so grateful I had such a wonderful team to work with through this process!
I have been a customer for almost 15 years and have had good experience with this dealership from purchases to service and don't think I would consider any car for my needs. Sincerely, Jacquelyn Bartick
I've been servicing at Mercedes Benz of Tucson for six years. Rich VanSickle is pleasant, helpful, and knowledgeable. Showroom is spotless and comfortable. My vehicle is always returned clean and serviced right.
Very good service. Very fast and direct to solve the problem . Very satisfied...
excellent service
Excellent
Allen Pollack was very attentive to my needs and interests. Professional and people oriented for certain,
Very friendly and knowledgeable Staff.
Always great service and advice from Mark, service manager of Mercedes Benz of Tucson. Have been a customer for over a decade, and never been disappointed.
Dropped my car off at 7am. By 10am is was repaired and clean!
We had a great experience with Adrian Schumacher. He was personable and gave us all the information we needed to feel confident with our new vehicle.
Mark S. is an outstanding Service manager. He has always provided the best in service. Had the MB S600 serviced and it was an outstanding result. The Service Dept under Mark S. has been the best in service. I highly recommend Mark S as your service manager.
I have an older C220 and Ken has worked on it since it was new. He always takes such good care and goes above and beyond to make sure it is in the best shape possible. I can't thank him enough.
I want to make sure Mark is recognized for his outstanding customer service. He again handled my concern perfectly: I brought the car in for the technician to evaluate the noise I heard, we scheduled the car in, meeting our schedule requirements, and the issue was resolved at no charge. Mark is a great service adviser, and I will always recommend him to everyone who asks.
Mark Schofield my Tech Advisor did an exceptional attempting to complete my warranty issues. Mark has been my tech advisor for 10 years and has always performed exceptionally to ensure I was satisfied.
I had a dead battery and called the service department and then spoke to Mark who always has the time to talk. He got the car in for service and always does great follow up.
Dealing with Mercedes Benz of Tucson, in purchasing our 4th Mercedes from them, has been a great experience. Service is job #1 for this firm. Our Salesperson Natasha Rogerson, Manager John Hornbeck and Business Manager Jarret Crocker spent quality time in finding and selling a car to us.
great customer service
Mark is the best. He is professional and takes care of his customers. I would definitely recommend Mercedes and Mark for excellent service.
Eleven years of great service.
Mark Schofield, our Service Manager, always explains the proposed work, the pricing, etc. and he make spending money a far more pleasant experience than not.
Great job! Thank you.
I am very happy with the service, they went above and beyond my expectations. They replaced the battery for my C300 2015, and they did an additional checkup on the car with no charge.
Initial requirement was for just quick oil change. A/C blower motor problem came up and fixed quickly to my satisfaction..
Excellent service as usual
Each time we bring the car in for service,Rich makes sure everything is done correctly. He keeps us informed of the progress of the repair
good
Excellent service, very friendly and relaxed atmosphere. Our sales rep (Patrick McCoy and Tamara Criswell) made the experience worthwhile. 100% recommendations for anyone looking for a Mercedes.
As always Mark came through for us on the scheduling and repair.
No one likes to have to have their car serviced, but Mark has consistently provided exceptional service and advice every time I've brought my car in for scheduled and non-scheduled service. He's gone out of his way to be informative, helpful, and above all, he's always been honest and trustworthy. And that's something that you earn.
I enjoyed the expertise of the Service Advisor. He was thorough, friendly and efficient
Rich was very friendly and helpful.
I am always pleased with the way Rich cares for my car. He has been servicing my car for 5 years. He is always perect
I have been a customer with this dealership. I always get great service
This was our 5th Mercedes that we have purchased from Chapman and the 3rd from Natasha. We at first considered a CPO GLC and as always Natasha was over the top in helping us. In knowing what we wanted Natasha showed us several new GLC's and went over all the details. Natasha made it was an easy decision and we drove off in a beautiful new GLC. Natasha is an outstanding sales person than bent over backwards to help us and again made the entire process an extremely pleasant process.
WE'D NOTICED THAT THE LEFT REAR AIR SUSPENSION SYSTEM MAY HAVE HAD A PROBLEM AS THAT SIDE WAS LOWER THAN RIGHT. SURE ENOUGH IT NEEDED TO BE REPLACED ALONG WITH RIGHT AND THE RESULT WAS A SMOOTHER RIDE AND PROFILE THAN BEFORE THE REPAIRS.
New drop off and wait filled with new experience. No longer luxury treatment. The promised wait time is likely to be extended if anything is discovered like recall items. Must work well for management to stack up pressure on service personal to get people in and out plus have customers wait instead of loaner for short turn around services. New and less luxury life is taking over. Guess we get used to it as long as Mercedes keeps delivering great well manufactured automobiles. I have owned Mercedes from G-500 to 450SL everything in between. Quality went down once. Please do not let it happen again and I will endure the 2 plus hot waif or get a ride to help with your overhead.
Service A and as always Mark was helpful and informative. Service was done quickly and everyone is friendly.
Our vehicle required a B service according to the message on the dashboard but the service provided to us was anything but a "B" or lower. It was an A+ by any measurement tool. The car was promised to be completed about 3:30 and I was in the driver's seat leaving the dealership at 3:31 after having paid the bill which was within $4 of the estimated cost of the service. It can't get much better than that.
Norm was most courteous from the minute I walked in the door until 24 hours later when I drove home a new car. I know I will be calling him in the future to explain all the bells and whistles, and also Brandon Gates who did the concierge once over before I left the dealership. Everyone there was definitely friendly and it was a good experience.
Had my wife’s SLK in for service in Tucson. Mark Schofield was outstanding ! He explained what services the car needed & the cost. Service was completed as quickly as possible!
Good service as always, and Mark is a pleasure to work with. When he told me, however, that future visits will require a $25 fee for loaners soured the whole experience. Awareness of this fee will seriously impact my future brand selection, as my wife’s Lexus dealership will continue to provide 5 star customer service WITHOUT a rental fee for loaners. Come on Chapman, this is a Mercedes dealership, not Chevy. Very disappointed!
Provider provided outstanding servers and knew what had to be done
My Service Advisor did an outstanding job and took care of all my needs. However, whoever cleaned my car forgot to swipe of the driver's floor mat and if he/she did it, it would have been a prefect job!
Can't thank Mr. Norm Azizi enough!! What an honest gentleman!!
Thank you for taking great care of our vehicle.
Mark, my advisor took great care of getting my car serviced while waiting. The car is working like new. Great job Mark
Great salesman great service
As always, service was exceptional and delivered as promised. We miss Evan; however, David is terrific !!! and fills the shoes very well!
Adrian Schumacher was very patient and informative with us. Ours was a rather complicated deal, with a trade-in, and much negotiating took place. We are pleased with the result, and would recommend Adrian to anyone.
Great service and experience. Knowledgeable service manager and friendly employees.
My service representative, Steve, is the BEST!!! Great guy and always on top of things!
I stopped in just to get an idea of pricing. I was looking at toytas but was really impressed with Patric McCoy. He was not pushy at all and convinced me to buy a Mercedes. I couldn’t be happier. It’s a dream car. Thanks Patrick
He’s the very best. Always pleasant to be around and gives it to you straight. Steve has been my service advisor for the last 5 years. Because of him I’m their.
The service rep was attentive and informative. The work was done and the car returned clean.
The service performed was excellent and the service advisor, Rich, was his usual superb self. The only reason I rated it lower than a 5 was because the text messaging about the status and cost of the repair never reached me. I did discuss that with Rich. I have a suggestion as well that will assist customers in the future who do not have a 2018 or 2019 vehicle with the digital dashboard. The staff providing the loaner cars should offer to provide a brief overview of the dashboard and how a new driver might opt to change screens, see various parts of how the car is functioning, etc. (also a great sales tool). I could not figure out how to switch the view I was seeing in front of the driver so that I might see the tachometer, etc. I did figure out how to pair my phone with the car.
Rich did an outstanding job of getting me in and out with minimal fuss, as always.
Rich is a great service representative. He logged in my service policy from my former Mercedes dealer. I am pleased.
I had the pleasure of dealing with Bruce Canterbury when purchasing a used Mercedes Benz. He provided quick follow ups and responses from beginning to end of our transaction. He is very friendly and informative, and I highly recommend him.
Rick is good
Took my car in for service. Very pleased with everyone I had to interface with. Kind, Helpful, Friendly and Fast service. The lounge was clean, comfortable, well lite and coffee, tea and little goodies to eat provided. GREAT JOB
Car was received and promptly moved into service. Work was completed in the scheduled time frame. Employees were courteous and professional.
Had quick need for servicing, unreliable starting. David Layton got me in found I needed new battery replaced it quickly. I was very pleased with responiveness
Mark S. is an outstanding service manager. His knowledge of the system on the MB Type and Model is outstanding. I highly recommend Mark S. as your service manager.
Love Rich VanSickle
Mr Steve shumaker fix the problem and has always provided outstanding service to me and my wife we both have Mercedes
I can not say how much we appreciate our service advisor Steve. He has not only taken great care of our vehicles he has taken great care of us. He has always made sure all our service needs from Oil Changes, New Tires or mechanical issues were resolved timely and cost effectively. We wish we could have all our other non Mercedes vehicles serviced and repaired at Mercedes Benz of Tucson.
After literally walking away unhurt from a near head on collision that totaled my 2018 300 GLC, I was provided great service and comfort by Tom and Brian at Chapman Mercedes in Tucson. I am now driving a new replacement. Mercedes crash technology is the best.
Rich is an outstanding service advisor.
Rich and Scott always provide attentive, detail-oriented service with a friendly and professional manner - always nice to work with you folks!
Mark, my service advisor, provides exceptional service.
Jill Slecta and David Layton continue to distinguish themselves as the commensurate service providing professionals!