Reviews
I did pick up my Benz on Sat but it was such a skeleton group of people, I really never spoke to anyone about the maintenance of the vehicle. Was disappointed. Your salesmen need to be more welcoming!!
Work was explained and done in the time, as quoted by David.
On time completion of Service appreciated.
My service adviser was very helpful and they did a great job on my car
What an amazing experience! Our sales advisor, Anthony Panos, was outstanding. Cannot say enough about his professionalism, how he listened to our questions answering each as if he was speaking to a family member. He is a mirrored reflection of the entire staff at Mercedes Benz of Tucson...from the greeters, such as Veronica Perkins to the sales staff and sales manger, John Scott, to the finance team, Greg Ash , specifically!!! Clearly a testament of their commitment to be there FOR and not because of their customer. Each and every one there went above and beyond! Everyone treated us as a VIP and a welcomed member to their family! From the bottom of our hearts, to the entire staff at Mercedes Benz of Tucson thank you...thank you...thank you! And to Anthony Panos... you are amazing!!! A Rock Star!!!
My A service was completed while I waited. Shawn was able to have a technician explore a concern I had. When I called to schedule service, I was very disappointed to learn the dealership has started to charge for loaners. I’ve been a customer since 1996 and not happy with this decision whenever I will need a loaner.
I don't look forward to car treatment, but I'm happy that I have a Mercedes and always get great care from David Layton, my service advisor. (Coffee machine and newspapers are good too.)
Ken Tolzman replaced the rubber weather gaskets of the side mirrors of my 2003 CL55 AMG. He always does a good job for our family.
For 15 years we've received the best of service encompassing four Mercedes. on Monday we took our E350 in for a diagnostic test (we had an appt). We arrived we waited for 15 minutes, lined 3 cars back and no cars at the entry doors. Nobody came out. I walked up the doors and still nobody came out to check us in. I finally walked up one of service that was available to get help. Maybe it was a staffing problem but unusual for Mercedes. The good news is SR David Layton ensured we had a loaner as the diagnostic was going to take some time. When we returned later it was found we needed a new battery (after 6 years not surprising). Service also corrected the issues we brought the car in for (no charges here). David was polite, we paid for the battery and headed home. I remain a loyal customer, but the check in was not what we expected.
I have been using Chapman Tucson Mercedes for the past two years on both of my Mercedes vehicles. I am quite please.
John Scott and Samantha Hewitt went beyond an excellent service.
Jonnilynn was professional and followed through always. Thank you.
I have the utmost confidence in my service advisor, Mark. Over the past three years I have come to rely on his knowledge and advice regarding our ML350. Most recently (at 84,000 miles) it needed some expensive transmission repairs. I could have found a cheaper alternative rather than a dealership to do the job, but I would not trust them to open up and replace critical parts in a Mercedes transmission on a quadramatic SUV. I would only trust Mercedes technicians trained and certified by Mercedes. While my car was in the shop, I was loaned a brand new Mercedes. The work was done on time and on budget. I would recommend Chapman Mercedes of Tucson service department to any Mercedes owner. GK Giordano
I thought Shawn did a great job handling my B service and all my questions. He was very helpful.
Mark, was extremely helpful in scheduling our appointment, told us almost exactly (it was actually sooner) we could expect the service to be completed.
Service advisor had preliminaries ready. Our special requests were honored & the service experience once a smooth experience.
Steve went above and beyond. My SUV was supposed to be detailed. There were issues and the vehicle wasn’t cleaned properly, I showed Steve the areas that weren’t cleaned. He took my vehicle and got it done so we thought. The area that hadn’t been cleaned still wasn’t cleaned. Steve got a bottle of cleaner and a rag and cleaned up the area himself. He’s the reason for good rating.
In and out and on time.. Good Service.
Mark took very good. fast, and efficient care of us, and we were delighted that he had taken the time to wash our vehicle before he brought it back to us. A very nice touch.
Mark provided exceptional service in getting my E300 serviced in an accurate and complete manner/timely.
Great experience. Very accommodating to our busy schedule.
Excellent service from the outside in
Very helpful and knowledgeable. Happy they have a Sprinter shop.
Always receive exceptional service from David and the Mercedes crew.
Comprehensive service incl recall front pax airbag which was overnight to dealer per David Layton. Loaner OK not A Benz this time. David adv in report the Speedway body shop info rqstd & didn’t think much repair needed after he inspected. Info given me as to work needed in 2021. (Also, diagram equipment in report). Best car wash(:
Received a form from Mercedes-Benz USA that my car came under a recall. First of all I was shocked that a manufacturer would be concerned about a car that was 15 years old. Second, the trip to the dealer to address the problem went very quickly and smoothly. Will likely return for some service in the future.
The auxiliary battery died and I was able to get an appointment quickly. The repair and car wash took only 1 hour. Everything was done prefectly
Rob is golden. I’ve been in sales for over 35 years including car sales, and your lucky to have a salesman like Rob who is so persuasive and honest, but not pushy. He is one of the best closers I’ve ever dealt with. Please give him my kudos as he was the one to make this deal happen! I wanted to buy a car from him because of his professional and honest personality.
It’s always a pleasure to work with Mark Schofield. He is well informed an d always willing to explain what ever the car issue may be. Thanks Mark
Steve schumacher was my advisor on this visit. ai was kept informed on what was being done & completion. Conveinent and courteous.
Always pleased with the service from Chapman Mercedes Benz. Consistently A+ attention to detail and friendly customer service. I have been a Mercedes owner for many, many years because Mercedes is a quality car and the service is second to none! A special shout-out to my service advisor, Mark. Great job Mark! and thank you.
Excellent job in the every way: organized, efficient, very pleasant staff, outstanding job by Steve to get what is needed done quickly, well communicated. I have zero suggestions for improvement.
Mark my service advisor did a outstanding job in getting my E300 fixed and returned to me in an quik manner
Mark Schofield has always provided the best solutions on any work or service that is required for a MB S600. His attention to details and solutions are outstanding. I highly recommend Mark as your service manager. The MB specialist that worked on the car is outstanding. Thank You for a great service event.
The battery on my ML320 decided that it had enough of the heat and died. I was stranded in Oro Valley. I called Mercedes Roadside Assistance who dispatched Ramon from MB of Tucson. Ramon arrived and replaced my old batter. Ramon was great - helpful, knowledgeable, well spoken and well dressed. Other than sitting in the heat for a short while, it was a good experience. Now, if you could do something about the heat....
Jeff took great care of us on clearing the codes from our delivery van ( Sprinter )
I had a very good experience at the new Sprinter service center. Jeff was helpful, friendly, accommodating and efficient. I always feel safe having my motorhome serviced at Mercedes of Tucson.
Everything about this dealership is impeccable.
My appointment was early, and I must say, a really nice way to start the day. Competent, quick, amiable service. Can't beat that.
Steve in the service department knew actually new what the issue was with my 2020 GLB with a/c blowing hot air. They serviced the unit and replaced a sensor in the overhead plus updated the software. Steve kept me up to date as to what was going on.
Both men were marvelous. I am extremely happy. Thank you.
Only need oil change, and thee was absolutely no delay in completing that requirement. Neat!!!
Great advisors. Great service experience. David Layton knows MB automobiles.
I appreciate the detail to sanitize and disinfect vehicle before and after service , especially during covid19
Service conducted by Mark Scofield is outstanding. He is very knowledgeable in his position.
Good person you are and honest , thank you for who you are
I had my 2015 C300 serviced yesterday and met Shawn, my new service advisor, for the first time. Shawn was very professional and efficient and continued the great service I have come to expect from Tucson Mercedes
The service at Mercedes-Benz of Tucson is amazing. Mark Schofield always takes great care of me.
The service department at Mercedes is wonderful! Mark Schofield ALWAYS takes care of me and is honest and upfront about my service. It is done in a timely matter and the communication is great!
My service advisor, Steve Schumaker is excellent
Wonderful buying experience. The people at Mercedes Benz of Tucson dealership were great!
Tire rotation had always been part of the A and B service; that had been my experience for the past 10 years. It was not done this time explaining to me tire sizes are different. Okay-but mine aren’t! I had to ask for the tires to be rotated after I arrived to pick up my vehicle. I purchased the tires from the dealership last year so not like I went and got something after market. Then today, my tire pressures were wrong causing a warning light. I had to return to the dealership and have that corrected. Kind of makes me wonder what else wasn’t done or missed that I have no way of knowing. I own a MB because The “experience.” While the visit wasn’t bad, it just felt like the attention to detail may have not been quite as good this time.
Steve the liaison was fantastic and my work was done quickly and the overall experience was outstanding
Overall, great service!
Great job from start to finish by Steve and the rest of the team!
Very pleased with the service,car(s) looked like new when we picked them up.
Mark Scofield did and exceptional service Id my problem and got it corrected the first time
Steve Schumacher is the best
Mark did an excellent job. Five stars well earned!
Great! Except there were no snacks.
When in need of answers to problems, knowledge mixed with a heart to satisfy customers makes the BIG difference. Having confidence in workmanship calls for referrals. Thanks MB, Steve & Sofia for everything, being answers to problems.
Mark Schofield did an exceptional job of ensureing my needs were meet
Keep up the good work!!!
Alan really was wonderful in helping me pick out my new SUV. He also helped show me how all the new options work. Really a great salesman for your Mercedes Benz business. Sincerely Deb Kellams
The Mercedes Benz dealership was very nice, clean and comfortable. Steve, our salesperson, was very knowledgeable and polite. No pressure whatsoever. The used car inventory had exactly what we were looking for and we actually bought 2 vehicles!
I consistently receive excellence service and care from Chapman Mercedes in Tucson. I'm so pleased with my car and especially happy with the excellent service experience. Thank you.
Came into to repair a faulty sensor. My apt was for Sat. And I came in on Friday by mistake. They still were able to get me in and allow me to borrow a loaner car. Great service and overall great experience.
Great B service on my 2011 Mercedes Benz C300. Mark Schofield was very helpful to get my car serviced on the same day and with a loaner until I picked it up. Thank you
Allen, Tamera, Greg and Brandon in Tucson were very professional and efficient Buying a vehicle is stressful yet, they made my experience seamless. My vehicle negotiations with Allen, Tamera coming out to the parking lot to look at my vehicle to offer a better trade in offer, Greg reviewing my financial statements and Branding assisting me with the new technology, you have a wonderful staff in Tucson. The customer service and loyalty are commendable. They are a super representation of the quality and integrity of Mercedes Benz.
I am a many time repeat customer of MB of Tucson. Just got my new vehicle yesterday and it’s great! I know I can purchase the identical vehicle from any MB dealer but I know from past experience, I cannot get better treatment from another dealer. This makes well over a dozen purchases from MB Tucson, and I already know where the next one is coming from, and when! Our other lease is up on July 1st. MB Tucson, see you then!
I got in the same day and communication was ideal. Service was done sooner than expected. Everyone in tune to my comfort and timely answers
Thanks to Steve Shumaker and Robert Rudolphi for their work. In addition to the planned service, they saw that my car needed transmission service and wheel alignment. Steve was also able to get my car detailed, even though we didn't talk about this in advance. I appreciate Robert and Steve being proactive and taking care of matters outside the B service, saving me another trip to the dealership. I am a senior citizen, and their caring was invaluable. The detailing looks great, too.
PMI was a 5-rating. However, the complimentary cleaning that followed was only satisfactory. Thus, my 4-rating. I had to correct over-sights both inside and outside when I got home.
Excellent upbeat good feel beginning to end
Anthony is our Service Advisor. My husband and I agree Anthony makes our visit so easy! He takes care of all the details. Very reliable! Thanks Anthony!!
I had a somewhat unique service situation happen with my MB S550 and the entire MB service team did an outstanding job of going well above and beyond to make sure that every aspect of my service situation was taken care. Best service team ever!!!!!
Recently we purchased a new MB AMG vehicle from Adrian Schumacher at mercedesoftucson. Both he and all the purchase support team were outstanding. Work of Brandon Gates who explained to us all the intricacies of the new vehicle was also outstanding. Thank you very much.
If my first service is any indication of future visits for scheduled maintenance, then I will be totally happy with my purchase from Mercedes of Tucson. I was extremely happy with the first service performed on my new E-450.
Mark always provides excellent customer service. A pleasure to deal with.
The main reason I own a Mercedes is the service dept. I like the solid feel and quality of a Mercedes, but would not own a car that does not have an excellent service department.
The entire service experience was excellent. I would like to compliment Adam who was at the front desk at noon on Tuesday the 21st. He went "above and beyond" to check on the status of the "dark blue 300C Cabriolet" for us, and he would not accept a tip.
After having the CLK 550 serviced, I dropped the ML off for regular scheduled service. Mark managed the pick-up and drop off, got the service completed, detailed it and got it back to me quickly. I appreciate all that Mark does to keep my cars in tip top shape. Thanks. Nor
Mark Schofield scheduled the appointment but was not in the office on the day scheduled. David Layton took my appointment and did a great job: checked the car in, provided a loaner, got the service completed and called to let me know the car was ready. Mark and I had agreed that I would bring the ML in for scheduled service after completing the CLK. This was accomplished with a smooth hand off from David to Mark. All good.
I was received with the most professional representative. Informing me of the expected time my car would be completed. I was offered gormade coffee Starbuck, and my loaner was brought to the service drive. I was assisted into the loaner and informed of the use of the instrument for satellite. Thank for an amazing experience.
My new AMG 63s has purportedly 91 computers. A serious stall issue was hard to pinpoint and took several weeks but they kept at it, found it and fixed it, Scott kept me updated and a loaner was provided so there was little inconvenience. The team has my gratitude and Scott Perkins gets high marks for great customer service and ability to explain the process and progress. Thanks!
Great job doing a major overhaul of my aging 2005 SL500: engine mounts, transmission mount, ball joints and boots, S belt. Drive like a new car again. Thanks, Shawn!
Our purchase of my pre-owned Mercedes was the fastest and smoothest one we have ever had. We just purchased another car in the last few months and while it was ok, we certainly didn't get through it as quickly as at Chapman. I really appreciated not having to spend hours and hours upon the purchase as with other dealerships. All was well executed and as stress free as could be. Thanks!
Mark is a great service advisor and the service was excellent!
Mark in the service department get a great job of taking care of my car on my last service visit
My 2005 C230 would not start due to an apparently dead battery. I was able to start it with my power station in order to attend a scheduled business meeting and subsequently bring it to the dealership to be checked, phoning ahead to leave a voicemail message with Steve Shumaker, my long-standing service representative. Even though it was a busy day at the shop and I had no previously scheduled appointment, he was able to arrange the needed evaluation and replacement of the battery in a little over an hour’s time to get me on my way to other appointments, making my day much easier than I thought was possible. This was extremely helpful and the kind of experience I have come to expect from Mercedes-Benz of Tucson.
Steve does a great job: he is courteous, considerate. Got the job done very quickly. Excellent dealership.
I wanted to thank the team at Tucson Mercedes Benz. I had a battery low message on the console of my 2017 AMG GLC43 so I stopped at the dealership and they immediately took my car in and replaced the battery. Thanks for the prompt service!
Anthony really looks out for the customer. Between looking for a deal, to explaining why the airbags are being replaced, he’s great to work with!
Timely service, correct diagnosis, early pick up, nice loaner
Excellent from start to finish. Appreciated the loaner C300. But car is not all the way fixed yet. Engine died 2 times while driving since repaired Monday. I’m certain once it dies for good your techs will figure out the problem.
We just made our 2nd purchase of a Mercedes from Chapman and our experience with Allan Pollack was a real pleasure. He was extremely professional, knowledgable and he guided us seamlessly through the process. Thanks you so much Allen.
GREAT JOB AS ALWAYS.